Delivery Enablement Coordinator – German-speaking

3 days ago

Cape Town, Western Cape, South Africa ABC Worldwide Full time R250 000 - R500 000 per year
Business Unit: Delivery Enablement

We are setting up a new team for the Group Delivery Back Office team in South Africa to help with the scheduling of different resources, such as IT Consultants, Project Managers, and Engineers for our customers.

Key Responsibilities:
  • Gather information through relevant business systems/tools.
  • Advise and provide support to customers to satisfactorily resolve queries.
  • Understand the nature and urgency of resource requirements and schedule them accordingly.
  • Provide excellent customer service to ensure that requests for information are provided promptly to avoid customer escalations.
  • Schedule services and organize resources to meet Service Level Agreements (SLAs).
  • Prioritize your own workload to ensure that deadlines and customer requirements are met.
Qualifications and Skills:
  • Fluency in English and German.
  • Good working knowledge of Microsoft Applications (experience with a ticketing tool is an advantage).
  • Ability to plan and organize your own and others' workload.
  • Proven experience in delivering high standards of customer service.
  • Strong administrative experience.
  • Ability to ensure accuracy of data, provide data for reporting, and process information.
  • Excellent interpersonal skills, literacy skills, adaptability, and ability to build relationships at all levels.
Current Information for Applicants: Business as usual? Not quite.

However, we are broadly positioned across various industries, plan for the long term, and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitization, and we believe that this topic will continue to grow in importance for many companies in both public and private sectors.

That's why there are still areas of our business with clear hiring requirements - and we would like to bring talent like you on board By the way, we have completely virtualized our application process, and our recruiters remain available to you should you have any questions.

We are still looking forward to getting to know you

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