Manager: Client Engagement

1 week ago

Stellenbosch, Western Cape, South Africa Capitec Bank Ltd Full time
Purpose Statement
  • To deliver business and client value, and enhance client engagement though:
    • Executing the Client Engagement strategy
    • Managing the development and implementation of client engagement campaigns, programmes and prompts across the client engagement life cycle.
    • Contributing subject matter insights towards the improvement of client engagement strategies.
Experience

MINIMUM:

  • Principles of brand marketing
  • Data analysis, client profiling and segmentation
  • CRM Systems and technology
  • Digital marketing and e-commerce
  • Strategic marketing management
  • Campaign management
  • General business/commerce know how
  • People management principles and practices
  • Internal and external communication methods and practices
  • Stakeholder management principles and practices

IDEAL:

  • 5+ years marketing experience in a large, complex and client focussed organisation
  • Proven experience in delivering and executing CRM strategies, systems and data
  • Previous experience in managing a team
Qualifications (Minimum)
  • Bachelor's Degree in Marketing or Business Management
Qualifications (Ideal or Preferred)
  • A relevant post-graduate qualification in Marketing or Business Management
Knowledge

MINIMUM:

  • Principles of brand marketing
  • Data analysis, client profiling and segmentation
  • CRM Systems and technology
  • Digital marketing and e-commerce
  • Strategic marketing management
  • Campaign management
  • General business/commerce know how
  • People management principles and practices
  • Internal and external communication methods and practices
  • Stakeholder management principles and practices

IDEAL:

  • Capitec environment and products.
Skills
  • Problem solving skills
  • Decision making skills
  • Communications Skills
  • Management skills
  • Computer Literacy (MS Word, MS Excel, MS Outlook)
Conditions of Employment
  • Clear criminal and credit record

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