Client Support Specialist

1 day ago

Stellenbosch, Western Cape, South Africa Pay@ Full time

Pay@, a leading payment aggregator and provider of secure payment solutions is looking for a Client Support Specialist to fulfil various administrative and support duties within a fast-paced environment. As a key entry point for networks and billers, the role will provide support across various business development and sales functions. This role requires quick turn around times and willingness to assist with various tasks impacting client relationships.

The ideal incumbent has excellent attention to detail, and a proactive approach to resolve client problems. In addition, the candidate can multitask well under pressure.

Responsibilities will include:

·      Onboard Pay@ and billers, ensuring all workflow and system requirements are met.

·      Complete documentation, perform compliance and KYC checks, and upload supporting information.

·      Identify the correct onboarding process for billers and direct accordingly.

·      Manage portals and inboxes, ensuring compliance with application specifications.

·      Escalate relevant issues to the Customer Relationship Manager when required.

·      Update and maintain biller details on the Onboarding and Integrations workflow system.

·      Perform compliance checks for billers requesting profile changes.

·      Forward relevant documentation to the Accounts Department for sign-off.

·      Assist in preparing Tender files according to Pay@'s standards.

·      Monitor and escalate potential fraud risks in line with internal procedures.

Minimum requirements:

·      Matric required; a relevant tertiary qualification will be beneficial;

· years' experience in a similar customer support role;

·      Experience in the Financial Services industry with focus on the payments industry is advantageous;

·      Full understanding of the Microsoft suite, specifically Excel (including formulas and pivots);

·      Driver's license and reliable transport;

·      Fluent in English (Afrikaans would be beneficial). and include this: Fraud monitoring and escalation.

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