Call Centre Agent

1 week ago

Cape Town, Western Cape, South Africa Icon AF Full time R40 000 - R48 000 per year

Job Description:

Icon Africa, a company located in the heart of Cape Town's V&A Waterfront, is dedicated to nurturing talent. We currently have openings in our lead generation department for motivated individuals eager to advance their careers in the call center industry. As a rapidly expanding company, we offer significant opportunities for growth to individuals who demonstrate the right skills and dedication. If you believe you are up to the challenge, please continue reading.

Job Brief: We are seeking Lead Generation Contact Consultants to generate leads for our clients, prominent financial services brands in the insurance sector. Effective communication skills are crucial for this role.

Responsibilities

Speak to potential clients and generates interest

Ensure that the person qualifies for the product offered;

Updates the system with the call outcome; Update information as may be required from time to time; Ensure that the quality of the lead meets the company standard; Uphold the company policies and procedures; Live our core values Protect the company, our clients and the brand at all times

Apply exceptional time management skills Ensure that client brand values are upheld through all interactions with relevant consumers Requirements Great communication skills; Open to learning; Excellent time management; Performance and target driven; Capable of handling pressure; Positive attitude; Have self - disciplined and self-belief. Matric or equivalent English Speaking At least one year's experience as a call center agent Please note that if we have not contacted you within 2 weeks of your application, please consider your application unsuccessful If you are a great communicator, disciplined and can handle pressure, and want the potential for career growth then this position is for you.

Responsibilities:

  • Communicate with potential clients to generate interest.
  • Ensure prospects qualify for the products offered.
  • Update the system with call outcomes and necessary information.
  • Maintain lead quality to company standards.
  • Adhere to company policies and procedures.
  • Embody our core values.
  • Safeguard the company, clients, and brand at all times.
  • Demonstrate exceptional time management skills.
  • Uphold client brand values in interactions with consumers.

Requirements:

  • Strong communication skills.
  • Willingness to learn.
  • Excellent time management abilities.
  • Driven by performance and targets.
  • Ability to work well under pressure.
  • Positive attitude and self-discipline.
  • Matric certificate or equivalent.
  • Fluent in English.
  • At least one year of experience as a call center agent.

Please note: If you do not hear from us within 2 weeks of applying, consider your application unsuccessful.

Saturday work may well be required.

If you possess strong communication skills, thrive under pressure, and seek career growth opportunities, this position may be perfect for you.

Job Type: Full-time

Pay: From R4 000,00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Lead generation : 1 year (Required)

Language:

  • English (Required)

Location:

  • Cape Town, Western Cape (Required)

Work Location: In person

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