Fixed Term Hostess

1 week ago

Stellenbosch, Western Cape, South Africa Delaire (Pty) Ltd Full time R120 000 - R180 000 per year

Delaire Graff Wine Lounge is looking for a Seasonal Hostess (fixed term contract) to join their team and be the first point of contact for our guests and ensure to provide excellent customer service and a pleasant dining experience to our guest.

Responsibilities:

  • Welcome guests to the venue
  • Escort guests to assigned dining or bar areas
  • Manager reservations
  • Provide menus and announce waiter/waitress name
  • Greet guests upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain hostess desk clean and tidy
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address guests' queries
  • Assist with wait staff as needed

Requirements:

  • Grade 12, hospitality certificate will be a plus
  • Grade 12, hospitality certificate will be a plus
  • Preferably 1- 2 years previous hostess experience
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations
  • Able to work in a team
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work within opening hours (e.g. evenings, public holidays, weekends)
  • Good physical condition to walk and stand during an entire shift
  • Comfortable in dealing with very distinguished clientele
  • Able to handle high a pressure environment
  • Must be well-presented
  • Flexibility and Accountability
  • Enthusiastic personality

Delaire Graff Estate is an equal opportunity employer.

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