Operations Support Coordinator

1 week ago

Pretoria, Gauteng, South Africa Pantheon Security Consulting Full time R150 000 - R190 000 per year

Security Operations Assistant (Hybrid Role)

Location: Pretoria East, Gauteng

Salary: R15,500 – R19,500 per month

Hours: 8 hours per day (Split Shift)

  • 07h00–09h00 Remote
  • 09h00–13h00 Office-based
  • 16h00–16h30 Remote
  • 18h30–19h00 Remote

Type: Full-time, permanent

Overview

We are seeking a highly organized and motivated Operations Assistant to support our daily activities in the security industry. The role combines administration, technology coordination, and compliance oversight. The ideal candidate is detail-oriented, cheerful, dependable, and comfortable working in both office and remote settings.

Key Responsibilities

  1. Administration

  2. Prepare and send invoices and quotations using Xero Accounting.

  3. Update and reconcile stock related to installations and maintenance.

  4. Assist with proposals, reports, and general administrative tasks.

  5. Technical Coordination

  6. Manage and update ServiceCraft tickets for technical teams.

  7. Ensure technicians check in, complete work, and update progress.

  8. Follow up on pending or incomplete tickets.

  9. Compliance Oversight

  10. Conduct morning and evening WhatsApp audits of security groups to ensure compliance with daily procedures such as radio checks and shift-change reports.

  11. Review patrol and incident reports received via email to ensure completeness and accuracy.

  12. Identify shortcomings and post corrective communication under the company banner.

  13. Reporting and Monitoring

  14. Compile daily and weekly compliance summaries.

  15. Track operational issues and escalate where necessary.
  16. Learn and use new systems including Proposify, GPT tools, and other internal platforms.

Requirements

  • Female, aged 24–30 preferred.
  • Minimum 2 years of experience in administration, operations, or technical coordination.
  • Strong command of English and Afrikaans (spoken and written).
  • Excellent communication and organisational skills.
  • Proficient with technology, software, and web-based systems like CRMs and Ticketing
  • Able to manage a split-shift work structure independently.
  • Detail-oriented, consistent, reliable, and comfortable with routine.
  • AI comfortableand curious
  • Accounting background or experience
  • Xero or Sage accounting certification
  • Matric
  • Own Reliable Transport
  • Drivers Licence

Personality and Culture Fit

We are looking for someone who:

  • Enjoys structure and routine.
  • Takes initiative and follows through on tasks.
  • Is cheerful, positive, and approachable.
  • Works accurately under pressure.
  • Thrives in a supportive, fast-moving security environment.

Job Type: Full-time

Pay: R15 500,00 - R19 500,00 per month

Work Location: In person

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