Team Leader

5 days ago

Bellville, Western Cape, South Africa WNS Global Services Full time R70 000 - R120 000 per year
Company Description

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group's over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose

Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales. This role includes administrative duties and you will have to ensure that your work is always up to date. Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

  • Deliver success against KPI targets and plans, through effective management of people.
  • Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and Associates
  • Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
  • Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
  • Facilitate direct sales by managing team members and encouraging them to make sales
  • Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
  • Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
  • Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

 Experience Required

  • Minimum 12 month sales team leader experience. (Essential)
  • Previous and proven leadership / supervisory experience (Essential)
Qualifications

Qualifications and Accreditation: Matric or equivalent

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Finance Team Leader

    1 day ago

    Bellville, Western Cape, South Africa The Bible Society of South Africa Full time R1 200 000 - R2 400 000 per year

    Head Office - Western Cape (Bellville)The Bible Society of South Africa NPC (BSSA) has been translating, publishing and distributing Biblesin South Africa since 1820. The Bible Society of South Africa's mission is to provideaffordable Bibles for everyone, in their own language and in suitable formats,so that all may experience the life-giving message of the...

  • Deluxe Laser and Aesthetics, Branch Manager

    5 days ago

    Bellville, Western Cape, South Africa DELUXE LASER AND AESTHETICS Full time R90 000 - R120 000 per year

    Deluxe Laser & Aesthetics is seeking a driven and experienced Spa Manager to lead our branch in Majik Forest, Cape Town. This is an exciting opportunity for a confident leader with a strong background in the spa or aesthetics industry who is ready to take ownership of both operations and team performance in a luxury environment.At Deluxe, we pride ourselves...

  • Call Center Agent

    5 days ago

    Bellville, Western Cape, South Africa WNS Global Services Full time R20 000 - R25 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Project Engineer

    1 week ago

    Bellville, Western Cape, South Africa 3C Metal Full time R600 000 - R900 000 per year

    Position descriptionJob titleProject EngineerContract typePermanentJob DescriptionJoin 3C Metal: A Global Leader in Turnkey Project SolutionsAre you ready to join a dynamic team driving innovation in engineering?As part of this global network, the location in South Africa, based in Bellville, Cape Town, specializes in engineering, fabrication and...

  • Project Engineer

    1 week ago

    Bellville, Western Cape, South Africa 3C Metal Full time

    General information Reference Job titleProject Engineer Contract typePermanent Job description Join 3C Metal: A Global Leader in Turnkey Project SolutionsAre you ready to join a dynamic team driving innovation in engineering?As part of this global network, the location in South Africa, based in Bellville, Cape Town, specializes in engineering,...

  • Agent (Customer Service)

    2 weeks ago

    Bellville, Western Cape, South Africa Unifi Full time R180 000 - R250 000 per year

    Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in...

  • Customer Sales Representatives

    2 weeks ago

    Bellville, Western Cape, South Africa La Granson International Full time R120 000 - R180 000 per year

    Customer Sales AssistantLocation: BellvilleJob Type: Full-TimeAbout Us:La Granson International is a dynamic sales and marketing company dedicated to providing top-notch services and products to our clients. Our innovative approach and commitment to excellence have positioned us as leaders in the industry.Job Description:We are seeking enthusiastic and...

  • Senior Quantity Surveyor

    1 week ago

    Bellville, Western Cape, South Africa AECOM Full time R350 000 - R550 000 per year

    Company Description AECOM is seeking a Senior Quantity Surveyor to be based in South Africa's Enterprise Capabilities office in Cape Town. This position will support a team locally based in South Africa and Global Teams. As a part of AECOM's culture, it offers a flexible hybrid work arrangement which accommodates both office and out-of-office work...

  • Medical Administrator

    1 week ago

    Bellville, Western Cape, South Africa MFI Medical Practice Management Full time R156 000 - R204 000 per year

    MFI (CAPE TOWN) (PTY) - MEDICAL ADMINISTRATORSalary Range: R 13, R 17,000.00 Basic Per MonthOn Site (Bellville, Cape Town)QUALIFICATIONS/TRAINING:Grade 12Qualification in Administration or other relevant field is advantageous.Experience in debt collection in the healthcare environment advantageousKEY COMPETENCIES:Accuracy and attention to detailExcellent...

  • Senior Engineer

    3 days ago

    Bellville, Western Cape, South Africa AECOM Full time US$800 000 - US$1 600 000 per year

    Company Description AECOM is seeking a Senior Engineer - Mechanical (DATA Centres) to be based in South Africa's Enterprise Capabilities office in Cape Town. This position will support a team locally based in South Africa and Global Teams. As a part of AECOM's culture, it offers a flexible hybrid work arrangement which accommodates both office and...