Agent (Customer Service)

1 week ago

Bellville, Western Cape, South Africa Unifi Full time R180 000 - R250 000 per year

Unifi is a dynamic and rapidly expanding finance and technology company operating across Zambia, South Africa, Uganda, and Kenya. We provide personal lending products through online, mobile, and branch channels. With strong backing from experienced shareholders and a highly skilled board of directors, Unifi has solidified its position as a leader in entrepreneurship and lending.

Our South African division is currently recruiting Contact Centre Agents to join our growing team. The ideal candidate will possess excellent interpersonal skills, be a great listener, demonstrate a keen attention to detail, and be driven by targets. Above all, they must be committed to delivering exceptional customer service.

We are looking for individuals who are dedicated to achieving excellence in team performance and fostering overall team wellbeing.

Key Responsibilities:
  • Handle both inbound and outbound sales activities
  • Assess credit worthiness by processing loan applications and documentation within defined limits
  • Respond promptly to customer service calls and emails
  • Address and resolve customer complaints efficiently
  • Maintain a deep understanding of our products to provide accurate information
  • Communicate with customers across various channels
  • Provide excellent service to both Unifi clients and colleagues
  • Uphold and embody Unifi's core values: Unity, Dignity, Simplicity, and Trust
  • Meet and exceed established performance goals
  • Work with urgency and adhere to deadlines
  • Exhibit strong communication skills, both verbal and written
  • Adhere to company procedures, policies, and mandates
Minimum Requirements:
  • Fluency in English
  • Willingness to work in a shift environment
  • A minimum of 2 years of relevant work experience
  • Matric
  • Strong organizational and time management skills
  • Exceptional analytical, problem-solving, and negotiation abilities
  • Excellent interpersonal and communication skills

  • Customer Sales Agents

    1 week ago

    Bellville, Western Cape, South Africa La Granson International Full time R180 000 - R360 000 per year

    Job Summary:We are seeking dedicated and motivated individuals to join our team as Customer Sales Agents. As a Customer Sales Agent, you will be responsible for engaging with customers, promoting products or services, and driving sales revenue. Your primary focus will be on building relationships with customers and providing exceptional service to meet their...

  • In-Store Agent

    1 week ago

    Bellville, Western Cape, South Africa M-KOPA Full time R150 000 - R250 000 per year

    In-Store Agent | M-KOPA South Africa (Gauteng & Western Cape)Frontline sales with purpose—connecting customers to their first smartphone and financial freedom. You're great with people. You know how to sell. You've built trust at the counter and delivered results on the floor. But when was the last time your work helped someone access their first...

  • Agent (Affordability)

    1 week ago

    Bellville, Western Cape, South Africa Unifi Full time R150 000 - R250 000 per year

    Unifi is a rapidly growing finance and technology company with operations in Zambia, South Africa, Uganda, and Kenya. The company offers personal lending products through online, mobile, and branch channels and is supported by strong shareholders and a board of directors with extensive experience in entrepreneurship and lending.Unifi South Africa is seeking...

  • Independent Financial Services Sales Agent: Bellville

    5 days ago

    Bellville, Western Cape, South Africa iMasFinance Co-operative Full time R250 000 - R500 000 per year

    Job PurposeiMas Insurance Brokers is looking for Independent Insurance Sales Agent within Bellville  and surrounding areas, with knowledge and experience in Life Insurance, specifically targeting the retail mass market. These individuals should be self-starters with an entrepreneurial flair and the capability to work independently.Job Specifications iMas...

  • Customer Service Consultant

    1 week ago

    Bellville, Western Cape, South Africa Wenz Full time R120 000 - R180 000 per year

    Customer Service Consultant / Helpdesk ConsultantThe purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them...

  • Call Center Agent

    3 days ago

    Bellville, Western Cape, South Africa WNS Global Services Full time R20 000 - R25 000 per year

    Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Service Manager

    5 days ago

    Bellville, Western Cape, South Africa Nexio Full time R500 000 - R750 000 per year

    ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities.In general, the Service Manager has:Visibility at a management level within Vodacom Business and in the Customer environmentAwareness of the Customer's business priorities,...

  • Customer Sales Representatives

    1 week ago

    Bellville, Western Cape, South Africa La Granson International Full time R120 000 - R180 000 per year

    Customer Sales AssistantLocation: BellvilleJob Type: Full-TimeAbout Us:La Granson International is a dynamic sales and marketing company dedicated to providing top-notch services and products to our clients. Our innovative approach and commitment to excellence have positioned us as leaders in the industry.Job Description:We are seeking enthusiastic and...

  • Customer Care Consultant

    5 days ago

    Bellville, Western Cape, South Africa Wenz Full time R104 000 - R208 000 per year

    Customer Care Consultant / Helpdesk ConsultantThe purpose is to play a pivotal role in supporting and guiding our Members through their business journey for the Members to get a clear understanding of the business and the challenges/incentives/goals. The helpdesk consultants assist Members with inquiries, provide coaching and mentoring, and empower them to...

  • Specialist: Operational Support

    1 week ago

    Bellville, Western Cape, South Africa Capitec Bank Ltd Full time R400 000 - R600 000 per year

    Apply by:  We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:1. To see what life at Capitec is all about and complete a short assessment, please click here2.  Once you have completed the above finalize your application by clicking...