Application Support Analyst: GCOS

The provision of support services relating to operational applications, not limited to

the terminal operating system (TOS).

Support may be provided both to users of the systems and to service delivery

functions such as computer operations and help desk.

Support typically takes the form of investigating and resolving problems and

providing information about the systems and equipment. It includes the monitoring

of their performances.Position Outputs1.Application Development

• Participate in the full development life cycle of business software including analysis, design, development, unit/load testing, deployment and maintenance of software system and implementation of business software for the enterprise, ensuring technical integrity and alignment with coding standards and principles.
• Provide 1st/2nd line support to TPT terminals utilizing the Terminal Operating (TOS) system for Bulk, Break-Bulk, Automotive and Containers commodities.
• Provide EDI support and general TOS support to TPT's external clients such as Shipping lines, Clearing and Forwarding Agents, Original Equipment Manufacturer, etc.
• Training TOS users on existing and new GCOS functionalities.
• Monitoring all incoming HELPDESK calls to ensure that all issues are addressed.
• Interpret user requirements to define software solutions.
• Pro-actively research technologies, developments, tool improvements and its processes as well as deployments to ensure increased productivity.
• Analysis of current applications; provide gap analysis and recommends a way forward on the to be nature of such applications.
• Design, develop and test the GCOS software application and all other integrating applications.
• Design and code new software functionality using code that is readable, maintainable, and re-usable.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, deliver the code into the applicable production environment.
• Provide stakeholders with regular feedback on the technical design and timelines for solution.
• Help diagnose root causes of systems issues using problem-solving skills.
• Display and encourage an appreciation of teamwork and inclusivity.
• Apply accurate Programming, System Verification and Capacity Testing.
• Monitor performance of solutions and make recommendations to improve the performance and functionality of the solution.
• Log issues found in existing systems as internal change controls and ensure successful resolution of issues.
• Business Intelligence and data analysis
• Responsible for gathering, analysing, and understanding business users' data and analytics requirements and translating these requirements into analytics best practice technical solutions that meet the relevant business objectives.
• Extract data from various sources for the purposes of data profiling to create the technical BI requirements.
• Translate raw data into actionable recommendations and strategic insights that contribute to the overall success of the organization.
• Create and maintain data visualizations, reports, and dashboards to communicate complex data findings effectively.
• Collaborate with departments to provide actionable insights, monitor KPIs, and drive data-informed decision-making.
• Delivering interactive presentations and generating reports for efficient data dissemination to a diverse audience.
• User Interface and user experience design .
• Apply user-centred design principles to enhance usability, accessibility, and overall user satisfaction.
• Perform user research and craft personas, user stories, and user flows.
• Develop wireframes, mock-ups, and high-fidelity prototypes to convey design concepts and solutions effectively.
• Conduct usability audits to pinpoint areas for improvement.
• Provide first line and second line support for inhouse and third-party applications.
• To identify any product problems and possible new features for future developments.
• To be able to report and document any Bugs and/or Bug fixes experienced on software/hardware products.
• To provide software training on all products if required to do so daily.
• To assist in the implementation of Support Tools/Processes and the management thereof.
• Project documentation and administration
• Project administration of business intelligence, applications development and user interfaces and user experience related projects.
• Ensure that all applications related documentations are filed correctly and available when needed.

Qualifications and Experience

• Driver's license code 08
• Travel as required and approved.
• Degree in Computer Science, Information Technology, or relevant IT Qualification (NQF 7)
• 3 -5 years proven experience in applications development, business intelligence, Applications Support, User Interface / User experience. Number of years with lower-level certificates/qualification
• Relevant NQF credits)
• Min 8 years experience relevant applications development, business intelligence, Applications Support, User Interface / User experience. Advantageous
• Visual Studio ASP.Net / MVC / IIS / / C#
• Microsoft SQL / JAVA
• Oracle Certification and/or APEX Certification.
• Basic HTML/CSS.Competencies
• Software Development Life Cycle
• Familiarity with application systems information management practices.
• Application systems maintenance and support
• Successfully developed and implemented new systems or system improvements
• Gained experience working with customers to develop solutions to complex business problems
• Compiling the System Change Request document before changes get deployed to the Production environment.
• Updating the Technical Specification document.
• Application systems training
• Application systems analyses
• Project managementEquity StatementPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.