Junior Application Support Analyst

2 weeks ago


Durban, KwaZulu-Natal, South Africa BET Software Careers Site Full time R250 000 - R500 000 per year
  • Exposure and experience with monitoring tools such as Dynatrace/ Elastic / Grafana and Prometheus. The incumbent must also have a good understanding of monitoring system software related dashboards. (Advantageous)
  • Experience in ITIL Foundation (Advantageous)
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users on cross-functional platforms and teams
  • Ability to be flexible and capable of adapting and offering support across various departments and product teams.
  • Understanding of documenting SOP's in a software-related environment 
  • Understanding of basic software issues (e.g., SQL queries, frontend bugs) with guidance from senior team members and following standard troubleshooting procedures
  • Basic understanding of SQL for running and modifying queries. Assist with maintaining databases and supporting data integrity under supervision


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