Junior Application Support Engineer

2 weeks ago

Durban, KwaZulu-Natal, South Africa Human Link Consulting Full time
Job Overview
  • Application Deadline: 6 December 2025
  • Job Location: Durban, Kwazulu Natal
  • Job Title: Junior Application Support Engineer
  • Education Level: Bachelors Degree
  • Job Level: Junior
  • Minimum Experience: 1 - 3 Years
Junior Application Support Engineer required in Durban.

HLC is recruiting a Junior Application Support Engineer to join a fast-growing technology company specialising in innovative software solutions.

The successful candidate will support day-to-day system operations, assist with database management, and ensure the smooth running of applications that support high-volume business processes.

This is an excellent opportunity for a motivated IT professional with a strong technical foundation in SQL who enjoys problem-solving, collaboration, and continuous learning.

Key Responsibilities:

  • Manage and support daily application operations and campaign databases.
  • Import, validate, and maintain data accuracy and integrity.
  • Perform SQL scripting, query optimisation, and performance monitoring.
  • Troubleshoot database and system issues, escalating where necessary.
  • Support system integrations (APIs, SFTP, automation tools).
  • Assist in database backups, restores, and security management.
  • Collaborate with analysts, developers, and stakeholders to ensure system efficiency and alignment with business goals.
  • Test new functionality and provide feedback to improve application performance.

Minimum Requirements:

  • IT Diploma (minimum) or IT Degree (preferred).
  • Minimum 1 year of experience using SQL.
  • Experience within a contact centre or BPO environment (advantageous).
  • Understanding of SDLC, Agile methodologies, and basic project management principles.

Technical Skills:

  • MS SQL Server, SQL scripting, and query writing.
  • SSRS (SQL Reporting Services) and data extraction for reporting.
  • Familiarity with APIs, schedulers, and SFTP processes.
  • Strong proficiency in MS Office Suite.

Behavioural Competencies:

  • Analytical thinker with excellent problem-solving ability.
  • Strong communication skills – able to explain technical concepts clearly.
  • Highly organised with strong time-management and prioritisation skills.
  • Customer-focused, proactive, and adaptable to changing requirements.
  • Works well under pressure and collaborates effectively within a team.

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