Senior Application Support Analyst

2 weeks ago

Durban, KwaZulu-Natal, South Africa BET Software Careers Site Full time R90 000 - R120 000 per year

Key skills/attributes/position-specific competencies:

  • Strong written and verbal communication skills. 
  • Good interpersonal skills and technical capabilities. 
  • Excellent problem-solving and attention to detail. 
  • Ability to multi-task in a deadline-driven environment and show initiative. 
  • Strong organizational and resourceful capabilities. 
  • High levels of attention to detail and resilience
  • Ability to work independently as well as collaboratively in a fast-paced environment.
  • Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users.
  • Customer-focused attitude with a commitment to delivering high-quality support services.
  • Demonstrate professional skills and a high standard of integrity.
  • Software Development skills
  • Excellent Microsoft Office skills.
  • Professional and punctual approach.
  • High level of integrity and confidentiality.
  • Proficiency in utilizing diagnostic tools, log analysis, and debugging techniques to identify root causes of problems.
  • Familiarity with change management processes and experience in coordinating software deployments and releases.
  • Proven leadership and mentoring skills, with the ability to lead and motivate teams in a dynamic environment.
  • Experience with IT service management frameworks (e.g., ITIL) and incident management processes.
  • Strong commitment to continuous improvement and driving excellence in support operations.

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