Administration Officer

LOCATION Gauteng and Cape Town

REPORTS TO: Security Team Manager

JOB SUMMARY:

The Administrative Officer (AO) serves as the principal assistant to the Security Team Manager (STM) in providing security services and related operations to the data centre. Job functions may include client service and problem resolution, service enhancement, Security Operations Center (SOC) systems maintenance, audit compliance, scheduling, system monitoring, log maintenance, access rights maintenance and training support.

ESSENTIAL FUNCTIONS:

•Serves as the primary point of contact to data centre Management and security personnel with the STM is unavailable.

•Assists with training and certification for all new security personnel at the request of the Field Training Officer (FTO) and maintains required training documentation at the data centre. Coordinates with the Training and Development Specialist (TDS) and with the local supporting Securitas branches as needed.

•Ensures all security personnel adhere to policies and Standard Operations Procedures.

•Acts as Screener, Screening Supervisor, Responder or Control Room Supervisor in periods of increased activity or in the case of absent staff.

•Maintains and troubleshoots on-site security technology.

•May support other critical infrastructure sites.

•Recommends corrective actions for security staff to the STM.

•Assists with the delivery of counselling and corrective action as directed by the STM.

•Assists with scheduling, site equipment inspections, and audit compliance at the datacentre and potentially sister sites as needed.

•Conducts recurring audits and prepares and submits critical and confidential information directly to client management team.

•Maintains required security documentation, ensuring accuracy in accordance with established policies and procedures.

•Conducts routine rhythm of business tasks.

•Performs additional tasks assigned by management.

•Identifies security shortfalls and offers suggestions from improving the security program.

•Evaluates and escalates potential safety issues within the facility.

•Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions.

•Identifies security shortfalls and offers suggestions from improving the security program.

➢The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

➢All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

➢Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein.

➢In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

➢All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Minimum Requirements

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

•Must be at least 18 years of age.

•Must have a reliable means of communication, such as cell phone.

•Must have a reliable means of transportation (public or private).

•Must have the legal right to work in South Africa.

•Must have the ability to speak, read, and write English proficiently.

•Must be willing to participate in the Company's pre-employment screening process, including drug screen and background investigation.

Education/Experience

•Minimum Grade 12

•Diploma/Degree Business Management and/or Business Administration

•Registered applicable PSIRA Certificate – Grade A

•Minimum of four (4) – six (6) years' experience in the security industry

•4 to 6 years' experience in staff supervision

•Experience with Microsoft Suite

•Report writing

•Excellent Administrative skills

•Great and proven customer service experience

•Ability to speak, read, and write English

SPECIAL REQUIREMENTS

•Able to work a flexible schedule, including evening, weekend and holiday hours.

COMPETENCIES

•Must be able to meet and continue to meet licensing requirements for security officers, as applicable to local, county and state laws and regulations.

•Must be able to meet and continue to meet requirements for specific skills, certifications and authorizations specified for the assigned accounts.

•Knowledge of 24/7 security operations and procedures.

•Knowledge of supervisory practices and procedures.

•Skill in staff supervision, including assigning work and providing training and performance management.

•Ability to determine courses of action based on detail written instruction.

•Ability to provide positive direction and motivate performance.

•Ability to track and maintain schedule assignments.

•Ability to maintain professional composure when dealing with unusual circumstances.

•Advanced computer skills are required.

•Strong oral and written communication skills.

•Strong customer service and service delivery orientation.

•Ability to interact effectively at all levels and across diverse cultures.

•Ability to take initiative and achieve results.

•Ability to carry out multiple assignments concurrently.

•Ability to adapt to changes in the external environment and organization.

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform all essential functions.

In addition to other demands, the demands of the job include:

•Maintaining composure in dealing with authorities, executives, clients, staff, media and the public, occasionally under conditions of urgency and in pressure situations

•Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioural selection survey

•Ability to handle multiple tasks concurrently

•Handling and being exposed to sensitive and confidential information

•Regular talking and hearing

•Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling in the Performance of site surveys

•Close vision, distance vision, and ability to adjust focus

•Frequent travel to client sites for oral presentations, group meetings, and site surveys

•Directing, motivating, training, coaching, and disciplining staff in a positive manner

•Reading and analysing reports and financial data, including related

Job Type: Full-time

Work Location: In person