SU - Senior Solutions Engineer

3 days ago

Johannesburg, Gauteng, South Africa Somewhere Full time US$24 000 - US$30 000 per year

Role Description

This is a full-time remote role for a Senior Solutions Engineer at a growing U.S.-based company. The Senior Solutions Engineer will be responsible for ensuring the successful onboarding, adoption, and ongoing value delivery for the company customers. You will be a trusted technical and product partner to our Delivery, Account Management, and Data Operations teams—supporting everything from preparing enterprise accounts on Link and Sales Hub, to creating and deploying high-impact buyer demand surveys that feed into the company's proprietary intelligence.

 Qualifications

10+ years in a customer-facing technical role such as Solutions Engineer, Technical Account Manager, Business Analyst, or similar—preferably in SaaS or intelligence/data products.Proven track record in enterprise onboarding, technical solution delivery, and customer success outcomes.Strong analytical skills with proficiency in Google Sheets (SQL or BI tools a plus).Experience designing and deploying surveys (Forsta preferred; SurveyMonkey, Typeform, or a similar acceptable).Excellent written and verbal communication skills in English, with the ability to convey technical concepts to business audiences.Ability to manage multiple projects in a fast-paced, dynamic environment while maintaining attention to detail.Collaborative mindset with a passion for solving complex customer challenges.

Responsibilities

Lead the technical onboarding of enterprise customer accounts on Link and Sales Hub, ensuring configurations align with customer-specific needs and workflows.Guide customers through platform navigation, best practices, and advanced features to accelerate adoption.Develop tailored demos, proof-of-concept configurations, and data scenarios that illustrate the platform's value for customer goals.Partner with Account Management to prepare for strategic customer meetings, QBRs, and renewal discussions.Create and deploy buyer demand surveys to capture actionable market intelligence and enrich the company's proprietary datasets.Leverage Forsta (preferred) or equivalent tools (SurveyMonkey, Typeform) for survey execution, ensuring data accuracy and high response quality.Extract, analyze, and interpret data from Link to generate insights and recommendations for customers.Present findings in a clear, business-focused format that drives action.Troubleshoot and resolve technical issues in collaboration with Delivery, Account Management, and Data Operations teams.Provide structured feedback to the Product team on recurring issues, feature requests, and user experience improvements.Develop and maintain comprehensive internal and customer-facing resources, including training guides, knowledge base articles, and onboarding documentation.

​​​​Compensation

$ 2,000 - $ 2,500 per month, paid in USD depending on experience.

Details

Independent contractor agreement paid 2x monthly.The client has a desire for long-term commitment.

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