Reservations Coordinator

2 weeks ago

Randburg, Gauteng, South Africa The Garden Venue Full time R12 000 - R60 000 per year

Start date:
Immediate

Salary:
R12k

5 years experience in similar role

Shift work 6 days per week, 1 day off

6am to 2pm and 2pm to 9pm

key responsibilities of a Reservation Coordinator in hospitality
(hotels, resorts, guest services):

  • Manage reservations
    : Handle reservation requests via phone, email, booking engines, OTAs , Expedia), and walk-ins.
  • Update reservation systems
    : Enter, modify, and cancel bookings in the PMS (Property Management System) accurately.
  • Respond to guest inquiries
    : Provide information about room types, availability, pricing, packages, and hotel services.
  • Maintain accurate records
    : Keep guest profiles, billing instructions, and booking details up-to-date.
  • Coordinate with departments
    : Communicate with front desk, housekeeping, sales, and revenue management to ensure smooth operations.
  • Upselling & cross-selling
    : Promote room upgrades, special offers, and additional services.
  • Process payments
    : Handle deposits, pre-authorizations, and billing for guaranteed reservations.
  • Manage group reservations
    : Coordinate block bookings, rooming lists, contracts, and event requirements.
  • Monitor booking channels
    : Ensure inventory and rates are correctly loaded and synced across all channels.
  • Handle guest issues
    : Resolve booking errors, special requests, overbooking situations, and complaints professionally.
  • Prepare reports
    : Daily reservation reports, occupancy forecasts, revenue summaries, and no-show/cancellation reports.
  • Ensure compliance
    : Follow hotel policies, payment procedures, and privacy/security standards.

Skills Needed

  • Excellent communication
  • Detail-oriented data entry
  • Customer service mindset
  • PMS experience (Nightsbridge)
  • Multitasking and problem-solving

How To Appy

Please submit your CV to

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