Front Desk Receptionist

1 week ago


Randburg, Gauteng, South Africa The Garden Venue Full time R180 000 - R250 000 per year

Job Title: Front Desk Receptionist (Hospitality)

Location: Randburg, Johannesburg

Employment Type: Full-Time

About the Role

We are looking for a professional and customer-focused Front Desk / Reception Officer to manage guest relations, reservations and front-of-house operations. The ideal candidate must be comfortable using booking platforms and provide exceptional service to all guests and ensuring a seamless guest experience from the initial enquiry to arrival.

Minimum Requirements

  • 3+ years of front desk experience (hospitality or related industry)
  • Must reside in or near Randburg
  • Must be proficient in using NightsBridge, or similar booking systems
  • Strong communication and customer service skills
  • Willingness to work late shifts and weekends as required
  • Professional appearance and fluent in English (additional languages an advantage)
  • Attention to detail and accuracy under pressure
  • Ability to work independently and as part of a team
  • Organised, professional and guest-focused

Key Responsibilities

  • Manage check-ins, check-outs and guest enquiries
  • Operate booking platforms (NightsBridge, , etc.) and update reservations
  • Handle payments, invoices and guest accounts
  • Respond to phone calls, emails, walk-ins and online booking queries
  • Coordinate with housekeeping and management on guest needs
  • Maintain a welcoming and professional front desk environment
  • Upsell rooms and services where appropriate to maximise revenue
  • Maintain knowledge of room types, rates and special offers
  • Ensure all guest requests and preferences are noted and communicated
  • Respond to guest queries and resolve issues professionally and promptly
  • Generate daily reservation reports as required

What We Offer

  • Competitive salary and growth opportunities
  • Exposure to the hospitality and event industry
  • Supportive and professional work environment

How to Apply

Please send your CV and a short cover letter to:

*Only shortlisted candidates will be contacted.


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