Operations Support Manager

1 week ago

Randburg, South Africa FirstRand Full time

Job Description

To provide tactical direction and execution of Operations activities to ensure a best in-class stakeholder experience

Hello, Future Operations Support Manager - LRC

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people who make it happen.

Are you someone who can:

- Develop, implement, and maintain governance frameworks and internal controls to ensure business integrity.
- Collaborate with legal, compliance, and risk teams to ensure regulatory and contractual compliance.
- Oversee vendor onboarding, invoicing workflows, and partnership contracting processes.
- Manage risk registers and control frameworks to support audit readiness and mitigate operational risk.
- Manage multiple concurrent projects across departments, ensuring timelines and quality standards are met.
- Facilitate and coordinate internal processes to support smooth onboarding and delivery for new clients.
- Continuously improve operational processes to enhance efficiency, scalability, and quality of delivery.
- Monitor KPIs and key metrics to drive accountability across teams and meet revenue and performance goals.

**Requirements**:

- Bachelor’s degree in finance, Business Administration, Operations Management, or a related field (NQF 7).
- Experience working within compliance-heavy or regulated environments.
- Experience in operational or project management roles.

You Will Have Access To:

- Opportunities to collaborate across departments and influence strategic operations.
- A dynamic and fast-paced environment focused on growth and innovation.
- Exposure to governance, risk, and compliance frameworks that shape business integrity.

We Can Be a Match If You Are:

- Curious & courageous - driven to explore better ways of working and brave enough to challenge inefficiencies.
- Obsessed with mastery - committed to operational excellence and continuous improvement.
- Strategically minded - able to connect processes to performance and drive impactful outcomes.
- Disclaimer
- All statements are intended only to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. Employees will be required to undertake any additional tasks or duties that may be within their capabilities. FirstRand Bank reserves the right to make amendments to the above in response to any material internal or external developments (e.g., market changes, new regulations, internal restructuring).
- #Post
FNB
- #LI-TM10

Job Details

12/09/25

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