Guest Relations Officer

21 hours ago

Cape Town, Western Cape, South Africa Newmark Hotels Full time R250 000 - R450 000 per year
Job Advert Summary

To provide an exceptional guest experience by ensuring every interaction is warm, professional, and efficient. The Guest Relations Officer acts as the face of the hotel, maintaining high service standards, handling guest requests, and ensuring seamless coordination between departments to enhance guest satisfaction.



Minimum Requirements
  • Grade 12 (Matric) or equivalent qualification.
  • A tertiary qualification in Hospitality Management or similar (advantageous).
  • Minimum 1–2 years' experience in Front Office or Guest Relations within a 4–5 star hotel environment.
  • Proficiency in property management systems (e.g., Opera, Protel, or similar) and MS Office Suite.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service orientation.
  • Attention to detail with high levels of accuracy and initiative.
  • Professional, well-presented, and confident demeanor.
  • Organised and able to manage multiple priorities effectively.
  • Ability to work independently and as part of a team.
  • Flexible to work shifts, weekends, and public holidays as required

  • Guest Relations Officer

    3 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R250 000 - R500 000 per year

    Key Responsibilities:- Greet guests upon arrival and provide them with a warm welcome- Assist guests with any inquiries, requests, or concerns they may have during their stay- Handle guest complaints and work towards providing a satisfactory resolution- Maintain a professional and positive attitude at all times while interacting with guests- Coordinate with...

  • Guest Relation Manager

    3 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R90 000 - R120 000 per year

    Key Responsibilities:- Act as the primary point of contact for all guest inquiries and concerns onboard the cruise ship- Handle and resolve guest complaints in a timely and professional manner- Coordinate special requests and events for guests, such as birthdays, anniversaries, and other celebrations- Maintain a high level of customer satisfaction by...

  • Guest Relations Officer/ Hotel Reception – Luxury Lodge

    1 week ago

    Cape Town, Western Cape, South Africa HOSPITALITY JOBS AFRICA Full time R180 000 - R250 000 per year

    As the Guest Relations Officer/ Hotel Receptionist , you will be the face of the property, ensuring each guest enjoys a world-class experience. The role includes managing check-ins and check-outs, handling reservations, coordinating guest itineraries, and liaising with multiple departments to anticipate and meet guest needs.Key ResponsibilitiesWelcome and...

  • Guest Liaison Officer

    2 weeks ago

    Cape Town, Western Cape, South Africa Sun International Full time R104 000 - R156 000 per year

    Job PurposeThe Guest Relations Officer is responsible for being the point of contact for all guest queries, co-ordinating guest activity requests and providing exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth rememberingKey Performance AreasPrepared Work StationIdentify...

  • Guest Services Officer

    3 days ago

    Cape Town, Western Cape, South Africa Crew Life at Sea Full time R40 000 - R60 000 per year

    Key Responsibilities:- Greet and welcome guests as they embark on the ship, ensuring a warm and friendly atmosphere- Provide information and assistance to guests regarding onboard activities, services, and amenities- Handle guest inquiries, complaints, and requests in a timely and professional manner- Manage guest accounts and process payments for onboard...

  • Guest Experience Expert

    1 week ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R104 000 - R208 000 per year

    POSITION SUMMARY Function Are you ready to grow your dream career Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to...

  • Guest Experience Agent

    3 days ago

    Cape Town, Western Cape, South Africa One and Only Cape Town Full time R250 000 - R500 000 per year

    Guest Experience Agent(18044)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests'...

  • Guest Experience Agent

    3 days ago

    Cape Town, Western Cape, South Africa One&Only Resorts Full time R250 000 - R500 000 per year

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible...

  • Guest Experience Specialist

    3 days ago

    Cape Town, Western Cape, South Africa Level-Up Full time R104 000 - R156 000 per year

    Job Description: This is a guest-focused role that calls for proactivity and teamwork. Together with your fellow Guest Experience Specialists, you will deliver a high standard of service to all our Guests. You need to keep calm under pressure and be able to convey genuine empathy. You need to be able to work with your team in a high intensity environment,...

  • Guest Experience Expert

    1 week ago

    Cape Town, Western Cape, South Africa Careers at Marriott Full time R200 000 - R400 000 per year

    POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...