Client Operations Specialist

**Key responsibilities of the position**

**1. Client and Fund Administration**
- Completing client onboarding, account setup, and maintenance of client information.
- As part of the new client take-on, instructing custodians to set up cash, scrip, YIELDX and call accounts.
- Preparing and sending creditor loading forms.
- Maintaining up-to-date and organised client files and documentation.

**2. Operational Processes**
- Maintaining and updating the current standard Service Level Agreement (SLA) and services standards.
- Ensuring accurate and timely processing of client transactions, including investments, disinvestments, and transfers.
- Owning and reporting on cash and scrip and call account reconciliations.
- Updating and sending cash forecast to the FG dealing desk.
- Preparing daily cash flow instructions for processing for client
- Reviewing and sending flows for UT clients to OMUT institutional for execution.
- Preparing unit trade instructions to be sent to Curo for processing.
- Preparing intra-day cash balances check.
- Preparing end of day cash flow check to ensure all flows have been successfully processed.
- Monthly management fee collection
- Maintaining and managing relationships with custodian and trustees.
- Maintaining and management of relationships wirh Curo, OMIG teams and all FGAM internal teams

**3. Transitions**
- Completing client transitions including terminations and asset transfers.
- Managing end-to-end transition process with client and internally.
- Data Analysis and Reconciliation
- Collecting and analysing data from various sources to ensure the accuracy and completeness of asset transfer records.
- Performing reconciliations to identify discrepancies and resolve any issues promptly.
- Day-to-day operational tasks involved in the asset transition process, such as account setup, trade processing, cash transfers, and position reconciliations.
- Communication and Coordination
- Serving as a liaison between internal teams, custodians, clients, and external service providers to facilitate the smooth flow of information and ensure completeness and accurate execution of transitions.
- Client Support to the CRM team.
- Assisting with client inquiries, provide updates on the transition process, and address any concerns or requests from clients in a timely and professional manner.

**4. Additional specialist responsibilities**
- Coordinating overall management fee collection processes and interest claims

**5. **Ad-hoc project work, including**:

- Assisting the team in delivering on key operational projects and process improvements.

**Knowledge and experience required**

**Skills, know-how and experience**:

- Minimum of five years’ experience in asset management portfolio administration, portfolio onboarding and transitions, client services or a related operational role.
- Strong technical knowledge of client administration transactions, as well as financial instruments.
- Knowledge of Asset Management Operations: Familiarity with asset management operations, including cash flow processing, reconciliation, transitions, and portfolio administration.
- Proficient in Excel (including formulae, and the manipulation of data and spreadsheets).
- Proficient in Hi-Port or similar
- Understanding of, and experience with, segregated and unitized funds; and
- Understanding of investment products and regulatory requirements in South Africa is advantageous.

**Technical/ professional qualifications**:
**Key behaviours and competencies**:

- Strong Analytical and problem-solving skills.
- Planning and organisational skills.
- Quality orientation.
- Attention to Detail: Strong attention to detail and accuracy when working with financial data, documentation, and client information.
- Results orientation.
- Team Player: Ability to collaborate effectively within a team environment and establish positive working relationships with colleagues at all levels of the organisation.
- Communication Skills: Clear and concise communication skills, both written and verbal, with the ability to effectively interact with internal teams, clients, and external stakeholders.