Client Services Agent

2 days ago

Southern Suburbs, South Africa MVIA Full time

We are looking for Client Service Agent for our Operations Team for answering inbound calls to provide outstanding service to our customers by listening and understand the reason for their call and provide an accurate and efficient response.

ROLE REQUIREMENTS

ROLE RESPONSIBILITIES

All functions and duties related to the position include, but are not limited to the following:
- Manage and resolve customer queries
- Provide product and service information to customers
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Complete call logs and reports
- Understanding and striving to meet or exceed call centre metrics
- Taking part in training and other learning opportunities
- Adhering to all company policies and procedures
- Other duties as assigned

QUALIFICATION AND SKILLS
- Grade 12 Essential
- A Completed RE5 is beneficial
- A NQ5 short term certificate is beneficial
- 1-3 years of experience in a call centre environment
- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately

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