Client Relationship Manager
2 days ago
Fantastic opportunity for a Client Relationship Manager to join a respected team. Your main focus will be to deliver consistent client satisfaction, maintaining great client relationships and maintaining retention.
**Responsibilities**:
- Be the go between for clients, operations, finance and executive teams
- Drive the client satisfaction strategy
- Be the escalation point for operations and client issues
- Acquire and maintain all client relationships
- Work collectively with the CRM, product and business development teams to better service the clients
- Be knowledgeable of all service offerings and products
- Assist with RFP process
- Take responsibility for maintaining and managing client relationships as well as relationships with internal parties
- Implement regular catch ups with key staff, sharing the focus and client strategy
- Assist with client driven initiatives and client interactions
- Be part of the and support the functions from ongoing support in operational meetings
**Requirements**:
- Minimum of a completed tertiary qualification Finance, Accounting, Commerce or Investment
- Minimum of 4 - 5 years experience in Fund Administration or Client Relationship Management or Client Services
- Specialist level of experience in client engagement with solid understanding of operational processes
- MS Office proficient (Outlook and Excel)
- Ability to be decisive under high pressure
- High attention to detail, result driven
- Excellent relationship building skills, natural networker
- Strong verbal and written communication skills
- Strong problem solving skills, highly solution orientated
This is an Employment Equity designated opportunity, in line with our clients EE requirements.
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