2 X Call Centre Agents

1 week ago

Centurion, South Africa Hello Group Full time

**Duties and Responsibilities**
- Answering incoming calls in a timely and friendly manner
- Escalating queries to relevant parties
- Advise of any downtime within the call centre
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalised service

**Skills Required**:

- Strong administration skills
- Strong communication skills
- Problem-solving skills
- Solid computer skills
- Ability to work on your own and under pressure
- Organizational skills and attention to detail
- Ability to fit into the team culture/people skills

**Tools in your Backpack**
- Grade 12/Higher certificate
- 2-3 years administration or operations experience
- Microsoft Office advanced skills
- Basic knowledge of customer service principles and practices
- Basic knowledge of call center telephony and technology
- Some experience in a call center or customer service environment
- Good data entry and typing skills
- Ability to Speak, Read and write one of the following languages Urdu, Hindi, Bengali, or Punjabi

**Protection of Personal Protection Act**

By submitting your Curriculum Vitae (CV), you:

- Consent to the processing of your personal information contained in your CV in terms of Section 11(1)(a) of the Protection of Personal Information Act of 2013, as amended.
- You consent and acknowledge that Our Human Resources department will have access to your personal information and will process same only to the extent strictly necessary for recruitment purposes to fill the vacancy as advertised and all matters ancillary thereto.
- If you are shortlisted, but ultimately unsuccessful, we will keep your CV on file for a period of 12 months whereafter it will be deleted, unless requested to delete sooner.

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