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Call Centre Administration Clerk

2 weeks ago

Centurion, South Africa AVBOB Full time

**RESPONSIBILITIES INCLUDE**:

- Facilitate day-to-day administrative request received from the external call centre.
- Communicate information to external call centres or external clients in a professional and timely manner.
- Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
- Facilitate and schedule debit order deductions and changes
- Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
- Provide voice recordings and feedback to complaints department where complaints are being lodged.
- Distribute non-payments and provisional lapse data to call centres on a monthly basis.
- Provide quotations as well as policy information on clients as per requests received.
- Resolve department day to day issues with clients, colleagues and 3rd parties.
- Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.
- Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.
- Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
- Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.
- Grade 12
- 1-2 Years relevant experience (Long term insurance experience will be an advantage)
- Call Centre background will be an added advantage.