Call Centre Agent

3 days ago

Centurion, South Africa H2R Full time

Gauteng, Centurion
- Market related - Market related Monthly Basic Salary (Market related, Negotiable)

CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE.
- Adding or removing of dependants._

Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address.

Sending membership certificates when required.

Sending tax certificates to members during tax season.

Submitting all member requests for updates in personal information to membership.

Assisting providers by submitting their updated information to membership to be amended on system.
- Claim Related Queries_

Assisting members/providers with queries regarding rejected claims, explaining the reasons for rejection and follow up measures to be taken for re-processing of their claims.

Assisting members/providers with queries regarding short paid claims, explaining the reasons for any shortfall and follow up measures to be taken for re-processing of their claims.

Submitting claims to the audit department as requested.
- Authorisation, Hospital, and Risk Management_
Assisting members, providers, employer HR personnel, broker consultants with the process of obtaining an authorisation for secondary and tertiary healthcare services.

Assisting members and providers with queries relating to a member’s admissions.

Assisting members/providers with challenges relating to TTO medicine following discharge from hospital.
- Pharmaceutical Benefits and Disease Management_
Assisting members with all acute/chronic queries.

Following up on the progress of the chronic condition registration.

Following up on the delivery of the chronic medication and giving. feedback to members as to when delivery can be expected.

Assisting members/service providers who experience challenges at pharmacies for OTC medication.

Assisting members who paid cash for medication on how to claim for reimbursement.

Assisting members/service providers to complete the forms and advising on what supporting documents are required to register on Disease management programmes.
- Product & Benefit Related Queries_
Confirmation of benefits on all options to member’s and providers

Educating members on their option and the scheme rules and exclusions.

Promoting the product to potential clients.

Continuous member education on all calls.
- Resources_
Membership & Claims Department.

RX Health Pharmaceutical Department.

RX Health Hospital Management & Ambulatory Services.

RX Health Disease Management.

RX Health Active Disease Management.

Mediscor PBM.

Mediscor ChroniLine.

HR from Employer Groups.

Broker Consultants.
- Skills_
Active team player.

Knowledge retention.

Attention to detail.

Organized.

Flexibility.

Friendly.

Calm under pressure.

Effective communication skills (Verbal & Written).

Expediency.

Quality.
- For more information please contact:

- Dawn Hamer

  • Call Centre Agent

    1 week ago

    Centurion, Gauteng, South Africa 531f8411-aef7-4bdc-b809-bf410c854a25 Full time R66 000 - R111 000 per year

    Call Centre AgentLocation:Sunderland Ridge, Centurion, Pretoria, GautengSalary:R5,500 – R9,500 per month + Commission + IncentivesHours:Monday – Friday, 08:00 to 17:00About the RoleWe're looking for motivated and professional Call Centre Agents to join our growing team at WSE. You'll engage with an existing customer base and make outbound cold calls to...

  • Call Service Centre Agent

    1 week ago

    Centurion, South Africa Dante Personnel Full time

    Gauteng, Centurion - R 8000 - R 12000 Our client in the telecommunications industry has an opening for a Call Service Centre Agent to join their team in Centurion **Minimum requirements**: - Matric - Fluent in Afrikaans and English - Computer literate - At least two years' experience in customer service - Ability to multi-task and work under...

  • Call Centre Agent

    3 days ago

    Centurion, South Africa Credit Legal Pro Full time

    We are a credit legal Company based in Centurion and we are looking for strong sales people to join our expanding sales call centre. for more info please call or watssup kaizer at 0749063032. Pay: From R3 000,00 per month

  • Call Center Agent

    2 weeks ago

    Centurion, South Africa Sydsen Full time

    SUMMARY : Automotive Call Centre Agent POSITION INFO : Location: Centurion, Gauteng Industry: Automotive Type: Full-time Job Overview The Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment. The successful candidate will provide outstanding customer...

  • Call Center Agent

    10 hours ago

    Centurion, Gauteng, South Africa Sydsen Full time R150 000 - R250 000 per year

    Automotive Call Centre Agent Location: Centurion, GautengIndustry: AutomotiveType: Full-timeJob OverviewThe Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment. The successful candidate will provide outstanding customer service, assist with enquiries,...

  • Call Center Agent

    3 weeks ago

    Centurion, South Africa Sydsen Full time

    Location: Centurion, GautengIndustry: AutomotiveType: Full-timeJob OverviewThe Automotive Call Centre Agent will manage both inbound and outbound customer calls, supporting sales and service activities within a busy automotive environment. The successful candidate will provide outstanding customer service, assist with enquiries, and contribute to lead...

  • 1848 - Call Centre Support Agent - Shifts

    1 week ago

    Centurion, South Africa Ctrack Full time

    **We are hiring a Call Centre Support Agent.**: This position is responsible for providing telephonic support to customers, Fitment Centres, and CTFM branches. Monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and...

  • 1848 - Call Centre Support Agent - Shifts

    3 days ago

    Centurion, South Africa Ctrack Full time

    **We are hiring a Call Centre Support Agent.**: This position is responsible for providing telephonic support to customers, Fitment Centres, and CTFM branches. Monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and...

  • 1992 - Call Centre Support Agent - Shifts

    1 week ago

    Centurion, Gauteng, South Africa Ctrack Full time R180 000 - R250 000 per year

    We are hiring a Call Centre Support Agent.This position is responsible for providing telephonic support to customers, Fitment Centres, and CTFM branches. Monitoring and fast-track recoveries for SVS-installed vehicles. To monitor and liaise recoveries for SVS Customer vehicles and to provide a support function to all our customers, Fitment Centres, and CTFM...

  • Call Center Agent

    3 weeks ago

    Centurion, South Africa Construction Industry Development Board Full time

    Call Centre Coordination: To answer calls within an effective time period. Coordinating the daily running of the call centre. Ensuring that all relevant communications, records and data are updated and recorded. Daily, weekly and monthly targets of calls are met. Query Handling Refer escalated calls and emails from customers, e.g. queries, incidents,...