Inside Sales Team Leader

**Role overview**:
The TooMuchWifi Inside Sales Leader reports to the Senior Contact Centre Manager.
The Inside Sales Leader manages the Inside Sales team of TooMuchWifi. The Inside Sales team generates, qualifies, and converts pre-qualified leads and closes sales. The Inside Sales Leader is responsible for ensuring KPIs across the Inside Sales team are met while maintaining TooMuchWifi’s standards and ensuring a great customer experience.

**Key Responsibilities**

Create plans for meeting sales goals, supervise team members, hire new sales
representatives, and train team members to drive long-term business and revenue by
managing the full sales cycle. Lead and influence the Inside Sales team to maintain a
strong sales pipeline through proactive lead generation, prospecting, and customer
engagement.
- Manage the Inside Sales team as they create, follow up, and close leads.
- Generate call lists, assign team members to tickets, and monitor progress, quality, and closing rates.
- Set and track sales targets for all team members.
- Suggest and implement improvements in the sales administration process.
- Coordinate department projects to meet deadlines.
- Report on sales metrics and suggest improvements.
- Prepare monthly, quarterly, and annual sales forecasts.
- Use customer feedback to generate ideas about new features or products.
- Research and discover methods to increase customer engagement.
- Ensure sales, finance, and legal policies and procedures are met.
- Build an open-communication environment for your team.
- Conduct performance evaluations that are timely and constructive.
- Achieve Key Performance Indicator (KPI) targets.
- Handle discipline of employees fairly as needed and in accordance with company policy.
- Liaise with Marketing, Field Sales, Customer Service, and Product Development
departments to ensure customer happiness, brand consistency, and sales growth.
- Ensure that the company’s service standards are consistently achieved at all times.
- Provide regular training to ensure the team meets minimum service standards, and to drive the improvement of service quality and turnaround times.
- Adhere to TooMuchWifi policies, procedures, and values.

**Preferred Qualifications**:

- Matric.
- Proven work experience in Sales, Business administration, or any relevant field.
- A relevant college or university degree in business, sales, or a related field of study is an advantage, but not required.
- 2+ years of inside sales experience and demonstrated success in exceeding targets.
- 2+ years of experience managing call centres, inside sales, customer service, or business operations teams.
- Experience in customer service is required.
- In-depth understanding of the sales administration process.
- Excellent interpersonal and team management skills.
- Strong analytical and organizational skills.
- Experience using data and trends to articulate business needs.
- Experience hiring, coaching, and providing training to personnel to maintain high customer service standards.

**Other requirements**:

- An ability to effectively work with people from diverse backgrounds, including age, race, ethnicity, gender identity, and lived experiences

**Relevant Skills / Experience**

**Relevant Skills / Experience / Requirements**:

- Prior experience working in a call center as a customer service or inside sales
agent.
- Excellent phone and cold calling skills, adaptability to different personality types.
- Excellent verbal and written communication skills along with active listening.
- Exceptional customer service and interpersonal skills.
- Experience monitoring and improving telephone handling, and other procedures.
- Success evaluating, improving, and reporting on performance with key metrics
(accuracy, call-waiting time, etc.)
- Good organisational skills, and ability to multitask, prioritize, and manage time
effectively.
- Bilingual language skills are a plus, especially in Afrikaans, Shona, and Xhosa.
- Ability to remain calm and composed in a fast-paced, high-pressure environment.
- Ability to stand or sit for extended periods of time and make dozens of calls per
day.
- Ability to work shift hours, this will include evenings, weekends, and public
holidays.
- Familiarity with CRM systems and practices, Automatic Call Distribution Phone
Systems (ACD), caller ID, auto-dialing systems, and internal information
management systems.
- Numerical abilities and problem-solving attitude.

**Salary**: R140,000.00 - R144,000.00 per year