Inbound Sales Advisor

LOCATION

Gardens, Cape Town, South Africa

TYPE

Office Based

POSITION

Full Time

DATE POSTED

21/07/2025Ascensos is an award-winning omnichannel contact centre dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.
- Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including; ALDI, River Island, KFC and Big Bus Tours.
- We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.**What We’re Looking For**:

- Do you love being around people and making them happy? If you’re also a good listener and a bit of a problem solver with great communication skills, then you’ll love being on the front line of making the magic happen
- Every day brings new challenges and excitement, and every customer interaction allows you to do what you do best: find solutions and provide exceptional customer service. As an Outbound Sales Advisor with Ascensos, you will work within a fully supported environment, where you can demonstrate your commitment to providing outstanding customer support through your skills and personality.
- Our client started a customer telecom revolution in the UK with the launch of TV and also provide BB, Talk and Mobile services.
- If you want to be part of this exciting brand, we are looking to appoint Sales Advisors to join our successful Inbound Sales Team**What To Expect**:

- You will receive 4-weeks of training, access to a large number of resources, discounts and other tools to help you when talking to our potential customers.
- You’ll use your charisma and enthusiasm to introduce the great content and products available to secure new sales with the new customers.
- This is a challenging and rewarding inbound role with generous bonus incentives and regular overlays and other incentives.
- **Our typical shift pattern involves**: 40 hours within the week, covering Monday-Sunday, 8am to 8pm on a rotational basis (UK-time).
- **Please note.** This position is based at our site at 78 Roeland Street, Gardens, Cape Town.
- As part of #theAteam, you’ll receive full training and support to be the voice of our client’s brand. So, there’s no room for average.
- **Your role can include, but isn’t limited to**:

- **Providing outstanding customer service**: you’ll be the friendly voice and helpful guide for our customers, answering their questions, and exceeding their expectations.
- **Building relationships**: You’ll build great relations with your customers, peers and leadership team working together to ensure continued success.
- **Managing processes**: You’ll be trusted to process transactions and deal with customer data.
- **Problem-solving**: You’ll proactively identify and resolve customers questions, using your initiative and resourcefulness to find the best solutions.
- **Embracing a grow mindset**: You’ll be eager to learn and develop your skills, taking advantage of the training and support we provide to become an expert in your field.
- **Close deals**: Negotiate and finalize sales agreements, ensuring that customers are satisfied with the terms and conditions.
- **Meet Sales Targets**: Achieve or exceed sales targets and other performance metrics.
- **About You**:

- We believe that happy people keep people happy, so we’re looking for people who have excellent interpersonal skills and strong analytical skills as you will be expected to deal with our clients' customers.
- We’re delighted to drive innovation on-site day after day, so it’s a plus if you’re inventive and creative; we say yes to fresh new ideas to boost productivity, so reach out and help us shape the future.
- We think big and we’re looking for team members who think bigger, achieve more, and work smarter. Full training will be provided, but we want to hear from you if you have the following skills
- 12 months experience in sales - whether that’s face-to-face or contact centre-based.
- Target-driven, with a proven track record of achieving results.
- The ability to stay self-motivated in a competitive environment.
- A passion for people and providing them with the best products & services.
- The ability to read your customer and really understand their needs.
- Be tenacious, adaptable, and resilient.
- The ability to turn a negative into a positive sale.
- Exhibit proper communication skills and formation of language while answering customer queries.
- Exhibits politeness and promptness while influencing and convincing customers regarding a plan, product and services related to a product.
- Must be well informed about our products and plans in order to pitch it in front of customers and convincing them to actually buy it.
- Maintain data confidentiality and adheres to s