Senior Key Account Manager

1 week ago

Cape Town, South Africa Liquid Tech (Pty) Ltd. Full time

To maximize revenue opportunities through establishing, developing and maintaining long-term relationships with strategic customers as well as defining and executing sales strategies that focus on increased sales and profitability.
Managing strategic accounts and delivering profitable, long term revenue from nominated accounts. Ensuring delivery of annual revenue targets through delivery of information, communication and technology solutions.
Work collaboratively to set up service relationship for nominated accounts and serve as the primary relationship owner for an assigned group of top tier client accounts.

Deliver robust account plans to achieve sales objectives and implement and execute commercial strategies.Generate and maintain opportunity pipeline and credible business revenue forecasts order to meet sales targets.Proactively assess, clarify and validate customer requirements on an on-going basis.
Collaborating very closely with teams from other departments within Liquid. Partner with internal cross-functional teams to understand customer goals and key performance metrics.

Build and grow client relationships to ensure excellent customer experience.

Maintain or improve account profitability by customizing solutions as per customer requirements.Oversee the execution of the complete sales process for all customers, including: customer request handling, customer information gathering, finalisation of product specification and selection and SLA negotiation/finalisation.Ensure all after-sale customer queries or issues that come through sales department are properly handed over to customer care and that all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support.Resolve any issues and problems of Liquid customers and act as an interface between Liquid customer and the internal teams. Ensure that outstanding customer experience is achieved by timeously escalating inter-departmental problems

Responsible for generating leads and developing a revenue pipeline

Identify and establish relationships in new and existing geography and segments.Provide pre-sales and after-sales assistance in bid/tender processes.Manage customer relationships with allocated and new clients.Deliver presentations and propose consultation-based solutions.Keep abreast on the market changes and have a broad understanding of Information, Communication, Cloud and Technology Services. Utilize market dynamics, competitive pressure and best practice to formulate new strategic account value propositions

Related University Degree and at least 8 years experience within the ICT industry dealing with Enterprise Clients is mandatory

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