Key Accounts Manager

HENSOLDT Cape Town, Western Cape, South Africa. Key Accounts Manager Are you a strategic, relationship-driven professional with a passion for delivering value to customers? We are looking for a Key Accounts Manager to join our team and drive growth across key markets, strengthen customer partnerships, and maximise commercial opportunities. This role is ideal for someone who thrives in a customer‑centric environment, is commercially astute, and excels at building long‑term, high-value relationships. Key Responsibilities Strategic Account Management – Own and manage account plans to deliver business growth, customer satisfaction, and retention. Drive sustained customer engagement through proactive relationship management and value delivery. Lead qualified opportunities through the full sales lifecycle, including proposal development and contract award. Bid Leadership & Commercial Delivery – Ensure compliant, competitive, and profitable bids across assigned sectors and territories. Support proposals and bids through effective collaboration with engineering, finance, legal, and project teams. Manage bid submission accuracy and timeliness. Market & Business Development – Identify and drive opportunities to expand market presence and grow business in target sectors. Support product and solution positioning based on competitor analysis and customer insights. Conduct customer need assessments to support upgrades, training, and future growth initiatives. Customer Relationship & Support – Establish and maintain key stakeholder networks (technical, procurement, executive, end‑user). Support customer onboarding, product training, and after‑sales requirements. Facilitate customer feedback loops to strengthen long‑term partnerships. Reporting & Governance – Maintain accurate CRM records, market intelligence, and pipeline transparency. Provide structured reporting on opportunities, forecasts, and customer insights. Ensure compliance with export controls, security, legal, and contractual requirements. Key Technical Skills Strong customer relationship knowledge and commercial awareness. Excellent communication and interpersonal skills, with the ability to influence at all organisational levels. Competence in contractual and commercial processes, including negotiation, compliance, and contract award. Strong analytical skills with the ability to interpret data, market trends, and customer needs. Ability to manage CRM tools and maintain accurate market, opportunity, and pipeline data. Knowledge of market research practices and techniques. Proven storytelling ability—able to transform data and insights into compelling business narratives. Qualifications & Experience Minimum technical qualification, preferably a Degree in Business, Marketing, Engineering, or a related field. Minimum 5+ years of experience in a marketing, sales, or commercial environment. Proven experience in customer relationship management, key account leadership, or B2B commercial roles. Demonstrated capability in bid management, contract negotiation, and business development. Experience collaborating with senior stakeholders and cross‑functional teams in complex commercial environments. What We Offer HENSOLDT South Africa focuses on diversity, equity, and inclusion in our organisational strategy. We are committed to building a diverse and inclusive corporate culture that benefits our employees and delivers better outcomes for our clients. In line with our commitment to equal employment opportunities, we welcome applications from all ethnic groups and provide preference to suitable candidates from designated groups. Application Deadline 28 November 2025 How to Apply Please submit your CV by applying directly on the HENSOLDT Careers Page. If you have not been contacted within 14 days of the closing date, please consider your application unsuccessful. Role Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Defense and Space Manufacturing Cape Town, Western Cape, South Africa #J-18808-Ljbffr