Reservations and Revenue Manager

3 days ago


Stellenbosch, South Africa Headspace Global Full time

Reservations Manager, Stellenbosch, R40k - R60k CTC (Negotiable)
The Reservations Manager will lead the Reservations Department of a prestigious 5-star luxury hotel.
This is an exciting opportunity for a dynamic individual with a passion for luxury hospitality and a proven track record in managing reservations for high-end properties.

**Main requirements**:

- Grade 12 and relevant tertiary qualification; (NON-NEGOTIABLE)
- 3+ years Reservations Manager experience;
- Experience in **luxury/5* environment**; (NON-NEGOTIABLE)
- Strong leadership, communication, and people management skills;
- Knowledge of **revenue management principles and systems;**:

- Proficiency in hotel booking systems (e.g., **Protel Air)**:

- Exceptional attention to detail and organizational abilities;
- Guest-focused with excellent interpersonal skills;
- Ability to work under pressure in a fast-paced luxury environment;
- Experienced in MS Office and Excel;
- Availability to work within opening hours (e.g. public holidays, weekends as required)

**Main responsibilities**:

- Oversee all aspects of the reservations process, ensuring a seamless guest experience from inquiry to confirmation;
- Manage and lead the reservations team, providing coaching, training, and motivation;
- Maximize room revenue through strategic inventory management and collaboration with the Lodge Sales Manager and external stakeholders;
- Ensure accurate data management, reporting, and system maintenance on Protel Air;
- Maintain high standards of guest service, ensuring personalized communication and attention to detail;
- Handle VIP bookings, special requests, and problem solving with professionalism;
- Work closely with other Heads of Departments;
- Attend meetings, write reports and provide feedback as required.

APPLY
- CV with recent head and shoulders photo
- Copy of Latest payslip
- Salary expectation
- Notice period



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