Export Manager

**Listing reference**: 020385

**Listing status**: Online

**Position summary**

**Industry**:Pharmaceutical Sector

**Job category**:Other: FMCG, Retail, Wholesale and Supply Chain

**Location**:Roodepoort

**Contract**:Permanent

**EE position**:Yes

**About our company**
- Clicks Group

**Introduction**
- We are looking to recruit for a permanent Export Manager to work for United Pharmaceutical Distributors (UPD). The role will be based in the Lea Glen branch, and will be reporting to the Commercial Executive.

**Job description**

**Job Objectives**:
Responsible primarily for the effective and efficient management of the Export Department to maximize return on net assets and deliver key branch objectives in line with the overall business objectives.

**Key Performance Areas**:

- Manage the day to day operations of the Export Department including inter alia operations, people and processes
- Ensure Export Department meets organizational, financial, operational, service and growth goals
- Co-ordinate with the Export Sales & Marketing teams to maximize turnover of the Division through service excellence (operations and delivery)
- Co-ordinating Export operations to deliver operational efficiency and service levels
- Cost management, including budgetary alignment and capital expenditure (CAPEX)
- Management of customer interface; ensuring customer satisfaction and business growth
- Responsible for ensuring security and loss control is in line with company guidelines & policies.
- Responsible for managing pharmaceutical compliance as per regulations
- Effectively manage and develop human resources
- Management of Kalahari (UPD Botswana) Branch Operations, Sales and Marketing.

**Quality Outouts of the Job**:

- Duties: Manage the day to day Export operations including inter alia operations, people and processes
- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Manage and increase the effectiveness and efficiency of support services (HR, IT and Finance), through improvements in communication between support and business functions.
- Play a significant role in long-term planning, including an initiative geared toward operational excellence.
- Management of budget in co-ordination with the Head of Operations. Drive initiatives in the management team and organization that contribute to long-term operational excellence.
- Contribute to short and long-term organizational planning and strategy as a member of the management team
- Manage day to day running Export Department which includes operations, customer care, debtors, buying and sales without losing sight of the overall objectives of the company
- Duties: Ensure Export Department meets organizational, financial, operational, service and growth goals
- To continuously benchmark against industry best practice in order to provide market intelligence and drive recommendations to optimize operations
- Drive initiates to meet growth goals, improve service levels, increase cost cutting measures and operational efficiency
- Improve Department profitability
- Duties: Co-ordinate with the Export Sales & Marketing team to maximize turnover of the branch through service excellence (operations and delivery)
- Establish and maintain positive client relationships
- Implementing sales strategy in accordance with company objectives
- Promote compliance of individual Link members in accordance with the Link participation agreement (where applicable)
- Identifying industry trends, competitive behaviour
- Identifying potential business risks (overselling, underselling, product mix changes, erratic sales and overstocking) and report in order for corrective action to be taken
- Expedite and resolve customer complaints by investigating problems; developing solutions
- Duties: Direct operations accountability co-ordinating Export operations team to deliver operational efficiency and service levels.for Kalahari (UPD Botswana Branch)
- Offer assistance and monitor all operational issues and offer solutions and clarification to policies and procedures
- Conduct regular meetings with Operational management to increase efficiency and improve on service delivery
- Duties: Cost management, including budgetary alignment and capital expenditure (CAPEX)
- Responsible for the annual preparation of branch budgets and establish goals and objectives
- Negotiate, assess and evaluate service providers and business partners eg couriers, freight forwarding, clearing agents
- Measure Export performance levels weekly and provide feedback
- Maintain costs within budget, drive costs reductions and improve efficiency
- Ensure CAPEX is proportionately spent according to budget
- Duties: Management of Export customer interface; ensuring customer satisfaction and business growth
- Visit customers in order to build relationship and id