Contact Centre Consultant

20 hours ago

Roodepoort, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Pharmaceutical Sector

**Job category**:FMCG, Retail, Wholesale and Supply Chain

**Location**:Roodepoort

**Contract**:Permanent

**Remuneration**:Market Related

**EE position**:Yes

**Brand**:Clicks Group

**Introduction**:
We are looking to recruit a permanent Contact Centre Consultant - Customer Care Exports to work for United Pharmaceutical Distributors (UPD). The role will be based at Lea Glen, Roodepoort and will report to the Sales Manager.

**Job description**:
**Job Purpose**:
**Job Purpose**:

- Receive and promptly answer incoming customer calls.
- Capture customers’ CRM's and orders accurately and timeously on to the UPD on line.
- Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets and service levels targets.
- Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.
- Comply with Good Wholesale and Distribution practice;
- Adhere to UPD SOP’s during the process of answering the customers’ calls.
- Record, rectify and report errors to the Manager at the end of each cut-off.
- Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines

**Minimum requirements**:
**Experience and Education**:

- Matric or NQF Level 4
- Minimum 1 year in a Customer Service related environment
- Export process knowledge
- Pharmaceutical Distribution experience

**Job related knowledge and skills**:

- Knowledge of Microsoft Word, outlook and Excel.
- Excellent communications skills and telephone etiquette.
- Good knowledge of contact centre procedures.

**Competencies required**:

- Adhering to Principles and Values
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Working with People

**All positions will be filled in accordance with our Groups Employment Equity plan.

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