Credit Services Coordinator

2 weeks ago

Parow, South Africa The Foschini Group Full time

**Job ID**:14048**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:
**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**Credit Services Coordinator - TFG Financial Services**

***A challenging opportunity exists within the Credit Services Operations for a dynamic and assertive individual to oversee overall people management as well as manage day to day operations for various contact centre in Services; and to ensure efficient and effective service delivery to TFG customers.**

**Your responsibilities would include**:

- Ensuring that all customer/service related requests/queries are processed timeously as required by the relevant SLA’s.
- Team targets/KPI’s are met.
- Maximize people productivity by adhering to people management processes (e.g IR, Performance management, recruitment, coaching)
- That department policies, procedures and compliance
- Review performance statistics and escalate to Ops Manager for the required action to be taken to improve efficiencies
- Provide input and review processes to raise efficiency levels
- Monitor and ensure achievement of departmental KPI’s and SLA’s
- People management.
- Liaise and manage with key stakeholders & 3rd party vendors.
- Managing of escalation and resolutions within SLA.
- Being a support to the Contact Centre Manager; assisting with any adhoc projects.
- Department achieves the desired outcome by constantly improving on service delivery.
- All administration are processed timeously as required by the relevant SLA’s.
- Offer support relevant business and/or departmental projects.
- Matric or Grade 12 equivalent
- Minimum 3 years’ experience in a team leader role
- Previous operations management experience advantageous
- Tertiary qualification advantageous
- Strong business acumen
- Analytical thinking skills
- Reporting skills
- Conflict management skills
- Proven decision making ability
- Relationship building skills
- Call centre experience (Quality or Team Leader)
- Be able to work flexible hours inclusive of Saturdays, Sunday & Public Holidays (07h00 to 21h00)

  • Credit Controller

    3 hours ago

    Parow, South Africa Dymaxa Full time

    Seeking a highly efficient and dynamic credit controller to join the finance team, based in the Northern Suburbs of Cape Town. You will form part of a small team that manages the full credit and collections process, ultimately ensuring a healthy cash flow and optimal financial performance of the company. **Duties include the following, but not limited...

  • Credit Risk Data Analyst

    2 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:18656**Position Type**:Full-Time**Job Function**:Financial Services / Analytics**Workplace Type**:Head Office**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: An exciting opportunity has arisen within the Credit Department of TFG Financial Services for a curious,...

  • Analytics Manager: Credit Risk

    2 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:8837 **Position Type**:Full-Time **Job Function**:Financial Services / Analytics **Workplace Type**:Head Office **Division**:TFG Financial Services **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: With 30 retail brands that trade in fashion, value, jewellery, accessories, sporting...

  • Senior Analyst: Credit Risk

    2 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:12801 - **Position Type**:Full-Time - **Job Function**:Financial Services / Analytics - **Workplace Type**: - **Division**:TFG Financial Services - **Province**:Western Cape - **Location**:Cape Town North - **Suburb**:Parow (Parow) Position Description: An exciting opportunity has arisen within the Credit Risk Department of TFG Financial...

  • Settlement and Reconciliation Assistant

    7 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:16428**Position Type**:Full-Time**Job Function**:Finance / Accounting**Workplace Type**:Head Office**Division**:Not Indicated**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Reconciliation and Settlement Assistant - Finance Shared Services (Invoice to Cash: Credit & Rebates)** **Purpose of the...

  • Marketing Coordinator: Tfg Financial Services

    4 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:14285**Position Type**:Full-Time**Job Function**:Marketing & Communications**Workplace Type**: **Division**:Head Office**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: Seeking a career in Group Retail Marketing and Financial Services? Look no further! As a highly engaged member of our team, you...

  • Contact Centre Agent: Credit Validations

    2 weeks ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:11061**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**:Contact Centre**Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Credit Validation Agent** **Your responsibilities will include**: - Conduct thorough validation checks on Proof of...

  • Mars Network and Risk Services

    3 days ago

    Parow, South Africa Mars Technologies (Pty) Ltd Full time

    Mars Network and Risk Services - Scheduling and Operations Coordinator 2 days ago Be among the first 25 applicants Experience: 2–3 Years (Fibre Industry Experience Required) Start Date: As soon as possible Salary Bracket – R – R (Based on experience) About the Role We are looking for a detail-oriented and proactive Administrator to join our growing...

  • Credit Services Team Leader

    4 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:15611**Position Type**:Full-Time**Job Function**:Call Centre**Workplace Type**: **Division**:TFG Financial Services**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description: **Customer Services Team Leader

  • Marketing Coordinator: Tfg Group Marketing

    2 days ago

    Parow, South Africa The Foschini Group Full time

    **Job ID**:11249 **Position Type**:Full-Time **Job Function**:Marketing & Communications **Workplace Type: **Division**:TFG Group Marketing **Province**:Western Cape **Location**:Cape Town North **Suburb**:Parow (Parow) Position Description: **Marketing Coordinator - TFG Group Marketing (Contract)** **Parow** **Contract** Are you passionate about...