People & Culture Experience Specialist

**WHAT WE DO**

We're Lula. We build innovative fintech products to help SMEs make cash flow. From instant access to funding to all-in-one business banking accounts and cutting-edge financial analysis tools, we're on it

Our purpose is to help SMEs manage their business better, faster, simpler, Lula, so they can spend more time doing what they love.

Speaking of love, we're looking for Lulas who love to make a difference to join our team and change the game.

**WHY WE DO IT**

We care about our family, our work, our community, our country.

We're passionate about EMPOWERING EVERY SME TO SUCCEED.

And to do it, we're BUILDING THE NEXT GENERATION OF FINTECH PRODUCTS TO HELP SMES MAKE CASH FLOW.

Why? Because the more businesses that succeed, the more jobs, money, and opportunities for all South Africans - including Y.O.U.

So get curious.

Rise to the challenge.

Don't settle for average.

Shoot for amazing.

We're here to change the game, the norm, the world,

Because when we change something for the better, we change ourselves too.

You are.

We are.

Lula

**OUR VALUES**

**Collaborative **_- we're a clan and work together as a team, always towards a common goal_

**Committed**_ - we're accountable and follow through no matter the challenge_

**Curious **_- we look for better ways to do things and make a positive difference_

**Connected**_ - we stay close to, learn from and look to understand each other and our customers_

**Compassionate**_ - we go out of our way to care about our colleagues, our customers and our community_

**ROLE PURPOSE**

We are looking for a dynamic People & Culture Experience Specialist to join our People Operations team. In this role, you will be responsible for fostering a positive and engaging workplace culture, where employees at all levels of the organisation can grow, develop and thrive. You will collaborate with the People Operations team to design, implement and champion people related projects, processes, practices and initiatives aligned with business objectives.

**ROLE RESPONSIBILITIES**
- Collaborate with the People Operations team to design, distribute, analyse and report on employee surveys (e.g. Annual Pulse Survey, Bi-Annual eNPS survey etc) aimed at gathering feedback on various aspects of the workplace experience.
- Craft action plans for company wide recognition and engagement initiatives, specifying goals, timelines, and responsibilities.
- Manage and oversee the Culture Champion Committee by organising regular meetings, brainstorming sessions, and events to celebrate our culture and enhance employee engagement.
- Provide ongoing guidance and support to employees and managers on hybrid work best practices, tools, and technologies.
- Create and maintain employee data dashboards for key metrics and reports for the People Operations team and other key stakeholders.
- Work with People Business Partners to ensure reporting is relevant, accurate and consistent.
- Manage ad-hoc People Operations projects aimed at improving the overall employee experience at Lula.

**THE COMPETENCIES WE'RE AFTER**
- Out of the box and innovative thinker who stays up to date with the latest global trends.
- Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organisation.
- Strong analytical and problem-solving abilities, with the ability to analyse data, identify trends, and recommend solutions.
- Ability to thrive in a rapidly growing and dynamic environment where you are required to manage multiple priorities.
- Ability to be strategic and collaborate with others effectively to achieve business priorities.
- A self-starter who is a critical thinker and proactive problem solver.

**THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR**
- Bachelor's degree in Human Resources, Organisational Psychology, Business Administration, or a related field.
- 3+ years' proven experience in employee experience, human resources, or organisational development roles.
- Proficiency in Microsoft Office Suite, Google Workspace, Zoom, Slack and PaySpace (or other relevant HRIS).
- Fluency in data analysis and dashboarding tools, with the ability to collect, analyse, and present data to inform decision-making and measure the effectiveness of employee experience initiatives.
- Strong understanding of training and development principles, internal communication strategies, and employee engagement initiatives.
- Demonstrated project management skills, with the ability to prioritise tasks and manage multiple projects simultaneously.