People & Culture Manager

**Company Description** "Why work for Accor?"** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you love, care for the world, dare to challenge the status quo** #BELIMITLESS** **Job Description** Scope of Position** As an active member of the Executive Committee, the People & Culture Manager will oversee the day to day operation of the People & Culture Department, within Pullman Hotel’s Entities. This position is also responsible for assisting with the design and implementation of the Company’s People and Culture strategy to position the Company as an Employer of choice in the Cape Town market. **General Duties and Responsibilities** - Achieve the operating goals by maximizing employee productivity and well being - Achieve the guest service objectives - Proactively handle People and Culture Administration, directs and implements training programs - Proactively handles People and Culture guidelines, policies and procedures while complying with South African Labour Law, union agreements and the Company guidelines - Assists colleagues to perform similar or related jobs as needed - Accepts a flexible work schedule to ensure uninterrupted service to guests - Continuously seeks to endeavor and improve knowledge of own job function - Attends meetings and training as required by the General Manager - Show interest and involvement with environmental and/or social issues and engages in responsible business - Ensures that the standards of personal hygiene, dress, uniform appearance body language and conduct is maintained by all employees - Directs employees with personal problems to the appropriate support - Direct People and Culture projects and initiatives - Creates a positive working environment for all employees - Meets and exceeds the expectations of employees by the effective use of motivation techniques and leadership skills to optimize employee productivity and satisfaction - Stays up to date with People and Culture developments - Organizing employee social and celebratory events - Assist Leaders with the development of action plans to address issues and concerns identified in the annual Employee Engagement Survey - Ensure compliance with all HR standards in Company People and Culture/ Human Resources Audits - Foster a winning solution-oriented environment of communication, trust, mutual respect, and fun that is focused on engaging employees with the goal of providing the best possible service to our guests - Actively participate in strategic planning and the ongoing development of the Company, including revenue forecasting - Lead and support all departments in the achievement of their operational goals through effective People and Culture practices - Lives the Company vision, mission, and values **Health and Safety** - Ensure a strong health and safety culture, directing and overseeing workplace safety programs to regulation compliance, employee awareness and an accident-free workplace guided by South African Labour Law - Plays a role in the Green Team **Labour Relations** - Directs and coordinates all employee and Labour Relations activities to ensure compliance with law and to control costs - Directs and coordinates responses to union, grievances, and employee complaints - Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained - Negotiates, implements, and interprets union contracts - Ensures compliance with Company People and Culture guidelines, policies, and procedures, as well as labour legislation, rules and regulations - Evaluates employee performance regularly - Ensures disciplinary action is taken as required utilizing consistency, fairness, and respect - Keeps Leaders and General Manager up to date with labour laws and practices - Drives the performance review process ensuring that these are carried out by Leaders in a well-planned, professional, and non-discriminatory way - Determines and communicates standards of performance to colleagues - Oversees the Employment Equity Committee - Prepares the EE Report for the Department of Labour **Talent Acquisition and Talent Management** - Analyze the manpower and make recommendations on selection and development activities to meet manpower need - Assists Leaders in recruiting activities - Together with Leaders, identify employees for development, makes recommendations and monitor’s progress - Develops employees to maximize their potential and prepares them for future promotional opportunities (Mentoring Programmed) **Training and Development** - Direct, coordinate and implement Company and employee training programs to promote exceptional guest service experiences - Utilize motivational techniques to develop and imple