People & Culture Operations Coordinator

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world's original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Key Accountability

The P&C Operations Coordinator provides superb communication to their internal and external clients and has proficient administration skills, whilst maintaining confidentiality. Responsibilities may include but are not limited to, responding to People & Culture queries from colleagues in the business, processing new starters, managing the right to work & background checks processes, drawing up workplace documents, corresponding with teams across the organisation, organising and leading training sessions, and ensuring compliance with employment laws.

The candidate must be able to deal with a variety of personalities and situations, and keep calm in tense situations, they should be approachable, friendly, communicative and have good multitasking abilities.

Key Performance Indicators

• Answering P&C inbox queries from colleagues in the Company in a timely manner
• Working with the P&C Operations team to ensure smooth coordination of all tasks
• Supporting employees with HRIS use
• Processing new starters for Cape Town, London & Haywards Heath on HRIS, preparing, issuing, collecting and filing new starter documentation including Contracts of Employment
• Processing organisational and contractual changes (Promotions, Internal Movements, Probations etc.)
• Managing Right to Work/Visa and background checks for new recruits and current employees
• Completing P&C Operations Tasklist
• Processing Family Leave (Maternity, Paternity, Parental, Shared Parental, Neonatal and Adoption)
• Reviewing and processing domestic and overseas remote working requests
• Maintaining existing forms, procedures and workflows
• Communicating with recruiters and other external parties
• Assisting Payroll department by providing relevant employee information
• Participating in P&C projects
• Managing employee anniversary rewards and Kudos recognition scheme
• Raising related P&C Ops Purchase Orders to match supplier invoices
• Generation and maintenance of monthly reports
• Contribute to inductions for new starters
• Partaking in your own personal & professional development

Person Specification: Skills, Experience, and Knowledge

Desirable Requirements:

• Proven work experience in HR Administration, HR Systems, HR Operations, HR Coordination or relevant role
• Relevant HR / Operations qualification or equivalent (desirable)
• Proficient in MS Office (Word, Outlook, Excel, PowerPoint)

Skills:

• Knowledge of HR systems / admin / operations
• Data accuracy and attention to details
• Good interpersonal and people skills
• Problem solving and solution orientated mindset
• Relationship building skills
• Good people management skills
• Conflict resolution and mediation skills
• Data interpretation and analytical skills
• Understanding and knowledge of UK legislation i.e. GDPR, National Minimum Wage Act, Equality Act
• Fluent in verbal and written English communication
• Excellent organisational skills, with an ability to prioritise important projects
• Excellent administrative skills

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).