Front Office Coordinator

2 weeks ago

Cape Town, South Africa Clockwork Hospitality Full time

Summary:
Coordinates front desk operations, ensuring smooth guest arrivals and departures, and supporting reservations, communication, and administrative tasks.

Key Responsibilities:.
- Manage room reservations and guest records.
- Handle payments, billing, and reporting.
- Ensure professional handling of guest queries and complaints.
- Maintain close coordination with housekeeping and F&B.
- Maintain polite and professional interpersonal relationships with both colleagues and guests
- Demonstrate ability to communicate effectively
- Develop an effective and supportive team environment by listening to and acting on behalf of our guests & colleagues
- Be diligent in keeping the PMS system accurate and relevant at all times.
- Must be able to update computer systems with relevant information obtained from guests
- Be able to perform room moves and upgrades on the PMS System
- Perform a comprehensive pit check, Credit Limit checks and all other financial processes daily to ensure full compliance
- Dealing with special requests from guests, such as ordering taxis, booking theatre trips, or storing valuables and luggage
- Be able to communicate telephonically and to provide callers with requested information.
- Handle room reservation requests after office hours

**Requirements**:

- Diploma / Degree in Hospitality / Travel & Tourism desirable
- Experience in the front office
- Fluent in English / Multi-lingual a plus
- Must be computer literate
- Can do attitude
- Strong communication and organizational skills.
- Knowledge of hotel PMS (Property Management System).
- Ability to multitask under pressure.

**Job Types**: Full-time, Permanent

Pay: R9 000,00 per month

**Education**:

- Diploma (preferred)

**Experience**:

- Front Office operations: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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