Front Office Administrator

**Role: Front Office Administrator**

We are looking for a Front Office Administrator who will be responsible for ensuring our office runs smoothly.

**Company Key Selling points**:

- We care about our customers and our team; we like to work hard but we realise life is not only about work and we continuously work to make sure our people are happy and feel supported.
- We have a flexible culture with relaxed dress, flexible working hours and working conditions (with optional late starting up to 10am and work from home possibilities), regular in-office lunches, and various office amenities including a pool table and an energising vibe.
- Although we are a small team of 25, you have the comfort of knowing the company has been around for over 16 years and looks after its staff as a priority.
- We are committed to continuous innovation and bringing out the best products in Payments.
- We work with some big international customer names.
- Our people have the ability to travel to the UK and US amongst other countries.
- We provide entry into, and training, in the highly complex and sought-after international Payments market.

**Brief description**
- Be able to earn the trust and respect of their colleagues
- Go above and beyond for their stakeholders / customers
- Have an extremely helpful attitude and be a team player
- Always leave things better than they found them
- Take initiative and ownership
- Take pride in what they produce and therefore produce high quality
- Be committed to the company but also be able to strike a balance
- Have the ability to adapt well to change
- Be detailed oriented
- Have excellent communication and listening skills
- Have strong observational, analytical, and problem-solving skills Qualities

The Front Office Administrator will report to the Head of Management Services and will not have direct reports.

**There are some fundamental qualities that we are looking for in our Front Office Administrator**:

- Being a high performer and a safe pair of hands - leading by example, taking care to deliver on your promises or manage expectations otherwise.
- Strong organisational skills
- having impeccable multi-tasking and time management skills, able to keep up with and adapt quickly to competing priorities in a fast-paced environment, keeping not only yourself organised, but other team members, too.
- Good communication skills
- Both written and verbal communication skills are highly important. You are who people go to when they need something done, ordered, or arranged, which means communication is a non-negotiable office administration skill.
- Interpersonal Skills
- Teamwork is an office administrator's middle name. As the Office administrator you are able to easily interact with a large range of employees across all levels of seniority and within many different departments. You are also responsible for keeping the Head of Management Services up-to-speed.
- Being a solutions-oriented rather than a problem-oriented person and a driver for change.
- Attention to detail
- Since you are responsible for multiple moving parts, as the office administrator you have a keen eye for the tiniest of details. You need to know the when, how, why, what, and where of everything office-related, can spot potential mistakes before they happen, and ensures everyone’s needs are accommodated for.

**Role Purpose**

The Front Office Administrator oversees operations across the organisation’s office. The Front Office Administrator is responsible for welcoming visitors, coordinating meetings, appointments and directing various administrative projects. Core Responsibilities
- Provide reception coverage which includes the answering of phone calls, redirecting or recording of messages. Liaising with and receiving visitors. (low foot traffic)
- Raising and managing office maintenance issues and arranging for necessary repairs where needed.
- Personal Assistant to Senior Leadership Team
- Assist with the procurement of hardware orders and requirements
- Facilities management, such as office supplies, stationery, refreshments for the office
- Oversee the cleaning of the office and maintain the condition of the office
- Manage office petty cash expenditures - capture and submit receipts/invoices to Xero accounting platform and updating relevant expense spreadsheets.
- Manage local and international travel bookings (flights, accommodation, visas)
- Arrange all logistics of meetings in office/onsite or off site where required/requested
- Arrange weekly team lunches or special orders for individuals or events
- Arrange or assist with events coordination as requested
- Maintain inventory stock office and equipment list, regular checks of these items to ensure the business insurance is kept up to date
- Assist with the review and update of health and safety policies, ensuring they are observed.
- Dissemination of relevant information to the team as needed
- Manage the office expenditure budget and reporting to managem