Ecommerce Help Centre Controller
1 week ago
Western Cape
- ,
- CPT - North
- (Market related)
- Our retail client, based in the Northern Suburbs, is looking for YOU to join the exceptional customer focussed team in the e-commerce division.
**Your role**:
Responsible for forging and maintaining a strong relationship with all aspects of the eCommerce operation to:
Ensure processes and procedures are effectively communicated and fully understood
Act as the point of contact for the operations and customers to resolve day-to-day operational issues and queries
Responsible for monitoring and leading operations flow from order creation to delivery and maximizing the percentage of online orders to be delivered to customers on-time and in-full by:
Identifying online orders that are behind pre-agreed SLAs
Proactively working with store and delivery operations to rectify these orders
Identify where proactive communications are required to the customer
Responsible for identifying common trends within support interactions and escalate appropriately
Excellent attention to detail and ability to proactively resolve customer queries
Responsible for continually contributing to a culture of excellence and ambition
Responsible for maintaining an attitude of accountability, integrity, and excellence
Communicating effectively and exercising sound judgment when interacting with customers
**Qualifications**:
Tertiary qualification
Experience: 3+ Years Order fulfillment experience in eCommerce retail operations
1-3 Years Supply Chain and logistics experience in eCommerce retail operations
1-3 Years Experience working with a contact centre, preferably within an eCommerce role
- For more information please contact:
- Garth Kearns
-
ECommerce Solutions Developer
1 week ago
Cape Town, Western Cape, South Africa Sidekwest Full time R900 000 - R1 200 000 per yearSidekwest is a technology company based in Cape Town, working with clients across a variety of industries.Our projects range from a few weeks to several months and vary in scope, which is why we're looking for a versatile problem solver - someone with experience in Shopify and across other eCommerce platforms, a willingness to learn, and a proactive, can-do...
-
Digital Commerce
3 weeks ago
Cape Town, South Africa Breezy Hr, Inc. Full timeRole Purpose The Logistics Controller provides efficient ecommerce support to drivers, handling client interactions and order queries through help centre channels in a timely, friendly, and professional manner. This role leverages knowledge of ecommerce operations and order fulfilment to resolve or elevate queries, enhancing the customer experience on...
-
Ecommerce Internship
22 hours ago
Cape Town, South Africa MyRunway Full timeCape Town **ROLE OVERVIEW** This Isn’t The Devil Wears Prada No stilettos. No designer meltdowns. No one yelling for a latte. This is online retail — fast-paced, detail-obsessed, data-fuelled, and always on the move. At MyRunway, our interns don’t watch from the sidelines. You’ll be part of the action, helping to launch products, manage live...
-
Ecommerce Internship
4 days ago
Cape Town, South Africa MyRunway Full timeThis Isn’t The Devil Wears PradaNo stilettos. No designer meltdowns. No one yelling for a latte.This is online retail — fast-paced, detail-obsessed, data-fuelled, and always on the move.At MyRunway, our interns don’t watch from the sidelines. You’ll be part of the action — helping to launch products, manage live offers, and keep the customer...
-
Ecommerce Data Administrator
3 days ago
Cape Town, South Africa Sportsmans Warehouse Full timeSportsmans Warehouse is South Africa’s leading sports retailer dedicated to providing high-quality products to our customers. Our ecommerce platform is a cornerstone of our business, and we are looking for a detail-oriented individual to help ensure our product data and images are always up to date and accurate. **Job Overview**: We’re looking for an...
-
Pricing Administrator – eCommerce
6 days ago
Cape Town, South Africa The Legends Agency Full timePricing Administrator eCommerce Somerset West | R8 000 R9 000 per monthAbout Our Client Our client is a well-established eCommerce business based in Somerset West, specializing in a diverse range of products sold online. They pride themselves on delivering an excellent shopping experience through accurate, competitive pricing and a seamless online store....
-
Ecommerce Admin Assistant
4 days ago
Cape Town, South Africa MyRunway Full timeThis Isn’t The Devil Wears PradaNo stilettos. No designer meltdowns. No one yelling for a latte.This is online retail — fast-paced, detail-obsessed, data-fuelled, and always on the move.At MyRunway, you don’t watch from the sidelines. You’ll be part of the action — helping to launch products, manage live offers, and keep the customer experience...
-
Ecommerce Performance Executive
4 days ago
Cape Town, South Africa Talent Sam Full timeAbout The Client The Client is an ecommerce retailer founded in 2013 selling 500 sun protection products across 30 brands, mainly to a UK customer base. They have a £350k+ annual revenue plus a small team based in Worthing, UK currently alongside two purpose-driven founders with 20+ years of experience running retail businesses. Their vision is to become...
-
Ecommerce Manager
22 hours ago
Cape Town, South Africa Levi Strauss & Co. Full timeeCommerce Manager - Fixed Term Contract Cape Town, South Africa You’re an original. So are we. We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do....
-
Digital Content and Ecommerce Coordinator
2 weeks ago
Cape Town, South Africa Dermalogica South Africa Full timeDermalogica is looking for a **creative and data-driven Digital Content and Ecommerce Coordinator** to assist the Ecommerce Manager. In this role, you will play a key part in gathering and briefing content for our digital channels, ensuring brand consistency and optimisation for performance. You will work closely with internal and external teams to create...