Dealer Support Administrator

3 days ago

Midrand, South Africa Fidelity Services Group Full time

**Overall Purpose of the Job**:
**The successful incumbent will be responsible for providing assistance and support to the Dealer Development Manager and the Central Region Dealerships with regards to client query resolution, other means of correspondence handling and administration functionalities as required, maintaining due diligence and accuracy.

**Minimum Qualifications and Experience Required**:

- Matric or equivalent qualification
- At least 1 to 2 years’ experience within a customer service-orientated environment
- A minimum of 3 years administration experience
- Project management experience would be highly advantageous
- Computer literacy in MS Word, MS Excel, MS PowerPoint and MS Outlook
- Experience on Listener would be advantageous
- Experience of Dealer program software would be advantageous

**Main Duties and Responsibilities**:

- Updating and distributing of daily, weekly and monthly statistics (i.e. weekly purchases, DDM Reports, Commitments, etc.)
- Managing the contract process to ensure that all contracts are accounted for and received as per Listener data provided
- Customer complaint resolutions: Managing client queries, complaints and the moving of clients to ensure that all matters are promptly resolved and referring those to dealers or Independent Installers where their assistance is required
- Managing General Dealer and Independent Installer correspondence
- Ensuring Dealership / IIP compliance in all aspects: PSIRA, BEEE, Employees etc. Employee Code of Conducts, specifically, with reference to sales, technical and SMS testing forms.
- Installation standards & Stock Management: managing dealer inspection reporting and ensure feedback on all failed inspections and managing dealer stock accounts.
- Providing Dealers and Independent Installer with assistance in obtaining customer codes within the standard operating procedure timeframes
- Reporting on area activity, sales, cancellations, operations and potential opportunities
- Coordinating all training and meeting interventions and ensuring that the specific requirements thereof are met
- Managing the administration duties of marketing initiatives
- PA duties for the Dealer Development Manager
- Assist DDM to ensure Dealers and Independent Installers comply with FADT Standard operating procedures
- Issuing of stationary and promotional items
- Arranging business reviews and training sessions
- Source new Independent Installers and train them accordingly
- Assist DDM to reach monthly targets

**Behavioral Competencies**:
**Customer Focus
- Ability to perform under pressure
- Organizing
- Planning
- Perseverance
- Time management
- Communication skills - written & verbal
**_
- **

**_Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._**

**_

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