Broker Support Administrator

2 weeks ago

Midrand, South Africa Sanlam Full time

**Who are we?**

**What will you do?**
- Broker Support Administrator Responsibilities Include with no Advice given to clients or brokers.
- Dealing with brokers who are very demanding on calls.
- Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
- Checking account premium movements.
- Commission queries (payments queries by brokers)
- Handling complaints and queries.
- Must be familiar with FSCA.

**Minimum Qualification**
- Grade 12/ Standard 10/NQF 4
- Tertiary/ NQF 5

**Minimum Experience**
- Exposure to the broker or dealer servicing environment
- Minimum of 2 years of broker/dealer sales or administration and client services.

**Deliverables include, but will not be limited to**
- Assist with support queries for brokers.
- Provide brokers with constant feedback on queries.

**Competencies Required**
- Grade 12/Standard 10/NQF 4
- Above average computer literacy in MS Word and Excel
- Above average numeric skills
- Analytical
- Must be highly proficient in dealing with clients at all levels.
- Excellent verbal and written communication skills
- Fluent in English & another SA Language
- Attention to details.
- Self-motivated
- Problem solving skills and solution oriented.
- Flexibility
- Ability to multi-task and cope with pressure.
- Commitment to personal and team goals
- Professionalism
- Presentable
- Good negotiating skills
- Team Player

**Knowledge and Skills**
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation

**Personal Attributes**
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently

**Turnaround time**

**Our commitment to transformation**

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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