Dispatch Manager

Contract person for this position:
Amori Prinsloo

Our client who caters to the needs of South Africa’s hoteliers, restaurateurs and hospitality industry operators is urgently looking for the expertise of a Dispatch Manager with experience in Cold Storage environment. You will report directly to the Operations Director.

You will manage the distribution and transportation of goods to the customer by ensuring that:
**The correct products are delivered on time to the correct customer and location at the correct temperature.**

**DISPATCH**:

- Plan, manage and evaluate all logistics operations.
- Manage, motivate and control all the staff working in your section on a daily basis.
- Check that staff is at work and report absentees timeously to HR.
- Ensure that staff is wearing clean undamaged uniforms as per company policy.
- Ensure that your line supervisors adhere to your instructions and perform their duties as per their job descriptions.
- Co-ordinate and handle the dispatch of goods.
- Plan the daily routes of all delivery vehicles.
- Ensure the sorting of picking slips into routes and ensure that all deliveries can be made with the available trucks, if there is a problem report to Operations Manager.
- Ensure the timely loading of vehicles according to planned routes.
- Ensure that all goods are double checked for deviations from quality standards before loading.
- Double check weight of products before loading.
- Manage the dispatch of late and in between orders.
- Handle and resolve customer enquiries about deliveries.
- Liaise with internal staff and managers, suppliers, logistics providers, transport companies and customers.
- Check to see that the trucks are back in the yard in time to be loaded, report to the Operations Manager if there are problems.
- Communicate with staff regarding which trucks to load first and get invoices and sort accordingly.
- Make sure that there is staff to help load and start loading trucks until others can take over.
- Manage the documentation and allocation of all products returned from customers.
- Take all measures possible to prevent stock losses or theft of company property.
- Manage and ensure that all stock produced, is collected, and sorted into the different routes in the Dispatch freezer. “STOCK CONTROL“

**RECEIVING**:

- Co-ordinate and manage the receiving of goods plus storage of raw materials being delivered.
- Ensure the correct documentation of all goods received.
- Ensure that the weights and quantities of all goods received are checked and documented.
- Ensure the immediate labelling of all products received for traceability purposes.
- Manage the receiving of late and in between deliveries from suppliers.

**QUALITY / FOOD SAFETY AND HEALTH & SAFETY**
- Manage, maintain, and enforce food safety procedures and requirements.
- Manage, maintain, and enforce quality policies, procedures and requirements.
- Manage, maintain, and enforce health and safety legal requirements plus company procedures.
- Ensure that all food safety and quality documents are completed timeously and handed to the HACCP section every end of the week.
- Ensure that new templates for all food safety and quality documents are sourced from the HACCP section every start of the working week.

**VEHICLES.**
- Check and inspect all trucks for damages, cleanliness, general maintenance and refrigeration every Monday.
- Ensure that drivers do not idle any vehicle unnecessarily for long periods while on the premises.
- Check that trip sheets are completed daily.
- Check that all necessary equipment is available i.e. spare wheel, jack and emergency triangle.
- Ensure that all trucks are serviced within specified schedules.
- Ensure that all vehicles’ licences are renewed prior to expiry.
- Ensure that all service records for all vehicles are completed / filed.
- Ensure that a petrol log is kept for each truck.
- Monitor vehicle movement on a continuous basis during the day and address deviations.
- Make sure that all drivers have valid PDP licences and are renewed annually prior to expiry.
- Keep all truck & drivers’ documentation on file.

**GENERAL**:

- Attend weekly management meeting with Operations manager, section managers and supervisors.
- Identify and resolve problems concerning transportation, logistics systems, imports or exports or customer issues.
- Implement and maintain best practice logistics principles, policies, and procedures to improve operational and financial performance.
- Ensure that all expenses are documented and keep track of budget limits.
- Negotiate rates and contracts with transportation, fuel, and logistics providers.
- Review impact of logistics changes, such as routing, shipping modes, product volumes or carriers and report results to senior management.
- Support continuous improvement initiatives and identify inefficiencies and cost optimisation opportunities.
- Identify and resolve any inventory discrepancies and ensure inventory and system reco