Dispatch Supervisor

4 days ago

Cape Town, Western Cape, South Africa Decofurn Furniture Full time

Are you ready to take charge of dispatch operations, lead a dynamic team, and help deliver excellence at every step? Join our team at
Decofurn
as a
Dispatch Supervisor (Collections Department)
at our DC in MOntague Gardens.

What You'll Do

As our Dispatch Supervisor, you will:

  • Oversee and coordinate the dispatch of stock from warehouse/store to customers — ensuring accurate picking, loading, and delivery scheduling.
  • Manage and lead the dispatch team to deliver excellent service, professionalism, and efficiency.
  • Plan driver routes and oversee load management, ensuring trucks are loaded to capacity and security seals are correctly applied.
  • Maintain high standards of quality control — ensuring stock is handled carefully and documentation, scanning and compliance procedures are followed.
  • Keep dispatch areas, workstations, and loading bays clean, organised, and safe.
  • Resolve customer complaints related to deliveries; ensure staff are trained to offer courteous and timely customer service.
  • Uphold and model Decofurn's values: Dedication, Diversity, Energy, Engagement, Customer-Centricity, Compassion, Operational Excellence, and Opportunity.

What We're Looking For

Minimum Requirements

  • Matric (Grade 12)
  • At least
    1 year of supervisory experience in dispatch/warehouse operations
  • Computer-literate — comfortable with Microsoft Word, Excel, Google Sheets & Outlook
  • Excellent communication and interpersonal skills

Advantageous (Not Essential, but Preferred)

  • A diploma or degree in distribution/warehouse-related field
  • More than 3 years' experience in distribution and logistics
  • Experience with Sage Pastel (or similar inventory/warehouse software)

Key Competencies & Skills

  • Customer Focus & Service Excellence
  • Strong Team Leadership and Communication
  • Problem Solving & Decision Making
  • Time Management and Organisation
  • Technical skills in dispatch & logistics, inventory & stock control, quality control, reporting
  • Leadership, attention to detail, adaptability, empathy, conflict management, and ethical conduct

At Decofurn, we believe in fostering growth — not just in our business, but in our people. As part of our team, you'll enjoy a supportive environment where diversity, respect, and collaboration are valued. You'll play a critical role in delivering quality and reliability to our customers while growing your skills and experience.

If you're ready to lead, deliver, and grow with us — we'd like to hear from you

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