Remote IT Office Manager

4 days ago


Cape Town, South Africa Exclusively Remote Full time

**Description**:
**Responsibilities**:

- Administrator Assistant
- Make sure the team is trained
- Help with the Hire & Fire process
- Lead and Manage the team
- Receive emergency and non-emergency calls and be on top of it and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Being on top of the Service Board and making sure is being responded to in a timely matter and make sure it's assigned to the right agent.
- Making sure each ticket is being entered Time Entries and billed correctly.
- Enter data in a computer system and maintain logs and records of calls, activities, and other information
- Held daily quick meetings with the team
- Coordinate weekly meetings KPI meetings
- Document & Report Creation
- Light billing and invoicing

**Requirements**:

- Proven experience as a dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Knowledge of procedures and guidelines
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgment and critical thinking
- Experience working with other MSP’s
- Experience working with ConnectWise Suite and IT Glue a Plus

Must be able to work US hours (3/4pm-11pm/12am)



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