Marketplace Commercial Manager

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.

**The position reports to the Head of Marketplace Sellers**

**Your responsibilities will include**:

- **Planning & Budgeting**
- Oversee the Marketplace financial planning & budgeting cycles, in collaboration with Merchant Analytics
- Ensuring that the correct forecasting methodologies are applied to all metrics
- Ensure that strategic & operational plans are correctly reflected into the financial plan
- **Team Management**
- Manage a small team of analysts who will support with these responsibilities
- Prioritise deliverables for the team and communicate effectively with various stakeholders across the business
- **Performance Management**
- Develop a root-cause understanding of performance by looking at seller acquisition, cohort analysis, liquidity and other platform related metrics;
- Develop a category level understanding of performance and ensure that the corrective actions being executed on by the Commercial teams
- Performance adhoc analysis as required to support the Commercial & Operations teams
- **Drive Business Improvement/Optimisation**
- Optimise the Marketplace charging model to maintain healthy profitability and variable cost recovery, while stimulating growth in strategic categories.
- Manage the holistic commercial programmes which drive seller engagement, growth and quality through scoring/measurement, education and incentives.
- **Fees & Billing**
- Perform manual charging where necessary and ensure that all incentive rebates, fee reversals, excemptions or escalations are correctly applied.
- **Automation**
- Maintain the current automated workflow set within Knime (execution scheduling, load balancing, server monitoring & workflow upgrade or deprecation as needed)
- Own the implementation of new workflows using group SDLC best practice
- Own the migration of existing workflows to a new fit-for-purpose tool (prioritising, planning and re-implementation in the new tool)

**Qualifications and Experience**:

- Bachelor's Degree in Engineering or a quantitative field such as Statistics, Mathematics, Operational Research, Computer Science and Economics
- 5+ years' experience in analytics, management consulting
- Experience in retail, ecommerce, platform/marketplace is beneficial
- Advanced SQL and advanced Excel skills are non-negotiable
- Experience with these tools is preferred, but not required: Knime, Bigquery, R, Python, Google Sheets and Qlikview / QlikSense.
- Experience with system integration through APIs is preferred, but not required.

**Attributes required**:

- Proven ability of working with complex commercial concepts such as platform charging model optimisation, retail pricing strategies, stock management and ecommerce metrics such as visits, pageviews and conversion rates.
- Highly capable of working with large and complex data sets using appropriate tools.
- Strong prioritisation and stakeholder management skills to be able to effectively manage a small team in a high pressure environment with multiple complex deliverables
- Systems thinker with the ability to understand and break down complex problems and relationships
- Good communications skills with the ability to present complex information in a clear and concise manner to a variety of audiences.
- Fast learner and ability to thrive in a dynamic and fast-paced environment
- Creative and practical problem-solving skills. Solution-oriented.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it's all in the execution after all
- We love what we do and what we are creating

**We seek to Employ an Extra Ordinary Mind who**:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is passionate about the potential of e-commerce and delivering a world-class customer experience
- is entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- thinks like an owner of the business
- is SMART, has INTEGRITY and is HARD WORKING
- If you meet the above criter