Head: Organisational Effectiveness

**Who are we?**

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

**What will you do?**
- Enable Sanlam Retail Mass to establish an environment in which its employees can thrive and achieve
the strategic objectives through driving the delivery of organisational culture, organisational design, change
management, and people analytics strategies and frameworks. To take accountability for departmental
performance through business planning, goals, metrics, partnerships

**KEY RESPONSIBILITIES**

**1. Departmental strategy and business planning**
- Deliver and gain approval for the organisational effectiveness strategy and business plan for Sanlam Retail Mass.
- Develop and embed metrics and clear performance measurements for organisational culture, design and other people practices (people analytics, change management, etc.).
- Work with the Executive to deliver and gain approval for organisational effectiveness initiatives and projects that will support the strategic and business objectives.
- Prepare, propose, manage and deliver the annual organisational effectiveness budget.
- Ensure continuous monitoring of performance against budget and be accountable for budget control for the department. Motivate recommendations/requests for further budget or deviation from budget where appropriate.
- Remain up to date with advancements and developments in organisational effectiveness technology, best practice and legal/statutory requirements to ensure alignment and optimise departmental performance.
- Support the organisation’s transformation objectives through appropriate culture and change management practices, initiatives and programmes.
- 2. Organisational effectiveness delivery

**2.1 Culture development**
- Drive the development and embedding of organisational culture practices and principles across Sanlam Retail Mass - in line with the bigger organisational culture and values, and provide guidance to the management team regarding related practices and principles to ensure effective implementation and maintenance of the same.
- Establish awareness of the organisational values across Sanlam Retail Mass, through the delivery of group culture activities, principles and events.
- Accountable for steering and managing the execution of annual culture events in Sanlam Retail Mass, line with the organisation’s calendar.
- Accountable for developing, aligning and managing the implementation of a culture measuring strategy for Sanlam Retail Mass (engagement surveys, pulse surveys, focus groups, etc.), in line with the organisational culture measurement strategy. Provide feedback to executives and other business stakeholders.
- Work with HoDs to identify areas of development and propose corrective action.
- Agree and set up commercial partnerships with external vendors to deliver on culture initiatives.

**2.2 Organisational design**
- Ensure the departmental structures across Sanlam Retail Mass are supporting the achievement of strategic objectives through continuous consultation and monitoring.
- Drive the communication, understanding and adoption of organisational design principles and policies (job architecture principles, naming convention principles, organisational design principles, levels of work principles).
- Manage and oversee the support provided to HoD’s during structure changes, and ensure organisational design principles are adhered to in order to minimise risks (time, financial loss, unfair labour practices, etc.)
- 2.3 People Analytics
- Develop and manage a people analytics approach and methodology that will provide insight to people practices across the employee value chain, and ensure data-lead decision making on an Executive level.
- Drive and ensure quality of data (input) and analytical processes (output) through collaboration with owners of data sources and equipping the team with the right capabilities and tools to conduct deep analytics.
- Ensure interpretation of findings are provided in a way that is understandable and easily absorbed by the business.

**2.4 Change management**
- Establish and drive a change management capability to provide support to Sanlam Retail Mass during any structure or organisational changes.
- Develop and lead the implementation of a change recipe to empower and equip Line Managers to lead and take ownership of changes in their areas.

**3. Department and people managem