Duty Manager The Silo Hotel
2 days ago
The main purpose of the Duty Manager is to manage and control the daily operations of the hotel. To ensure that the standards of The Royal Portfolio are met in order to contribute to the purpose of the company - _"To give our guests a complete experience and a perfect stay"_. MAIN DUTIES & RESPONSIBILITIES - Ensure complete guest interaction and satisfaction. - Be the point of contact for guests and anticipate and cater for their needs. - Ensuring that guest and staff satisfaction is maintained through interdepartmental communication and liaison. - Assisting and supporting the Rooms Division and Food & Beverage Department in managing the Operations of the hotel. - In the absence of the General Managers, be the Senior Manager and point of contact at the hotel. - Ensuring that all decisions are made with Company's interest first (communicating with the HOD of the relevant department) but with utmost importance ensuring the Safety of our guests and staff. - Monitor health and safety throughout the hotel. - Guide site inspections and guests around the property. - Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture. REQUIREMENTS & QUALIFICATIONS - 5 years’ Experience in a luxury 5* establishment (required) - 3 years’ Room Division Experience (preferred) - 3 years’ Food & Beverage Experience (preferred) - 3 years’ Housekeeping Experience (preferred) - 5 years’ Hotel Management Experience (required) - Diploma in Hospitality (required) - Strong English verbal and written communication skills - International Language (preferred) - Systems - Micros (POS), Opera (PMS), Microsoft Office South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Concierge The Silo Hotel
2 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel's Concierge demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They form strong and lasting relationships with guests and provide information about additional hotel services. The Assistant Concierge is responsible for building...
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Porter The Silo Hotel
2 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Porter at The Silo Hotel needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of the Royal Portfolio properties and standards and need to ensure that they adhere to the Royal Portfolio’s...
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Waiter The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is _“To give...
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Guest Relations Officer The Silo Hotel
7 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
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Guest Relations Officer The Silo Hotel
2 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
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Staff Cook The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Staff Cook at The Silo Hotel works in a small team to prepare the daily meals for our teams on duty. Then ensure that the food we nourish our staff with is delicious, healthy and hearty, and up to standard. MAIN DUTIES & RESPONSIBILITIES - Maintain the highest hygiene practices to minimise wastage by following the recipes, and packing fridge according...
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Bartender The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel Bartender’s main purpose will be to prepare and serve drinks to our guests, in a professional and friendly manner, mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Bartenders ensure that the standards of The Royal Portfolio are met, in...
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Night Manager | The Silo Hotel
4 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. MAIN...
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Night Manager | The Silo Hotel
4 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. ...
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Night Manager | The Silo Hotel
3 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. MAIN...
