Night Manager | The Silo Hotel
4 weeks ago
The Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. MAIN DUTIES & RESPONSIBILITIES Team Leadership and Shift Oversight Manage and supervise the Night Auditors and night shift team to ensure all tasks are executed to standard. Provide guidance and support to resolve operational challenges during the night shift. Ensure clear and detailed handovers to the Front Office Manager and other department heads. Manage conflicts within the team or with guests using effective resolution strategies. Anticipate and proactively address potential operational issues. Conduct regular performance reviews and provide constructive feedback to night shift staff. Organize training sessions to upskill team members on operational standards, guest services, and security protocols. Schedule one-on-one check-ins to address staff concerns, monitor well-being, and ensure alignment with performance goals. Night Audit Completion Oversee the auditing of all hotel charges, postings, and financial transactions, ensuring accuracy. Prepare night packs for accounts with full details and accuracy. Guest Services and Issue Resolution Address and resolve guest inquiries, complaints, and emergencies promptly and professionally. Ensure guest wake-up calls, late check-ins, and early departures are managed efficiently. Maintain open communication with relevant departments regarding guest needs and movements. Security and Safety Compliance Conduct routine spot checks to ensure the safety and security of the property. Monitor and manage CCTV operations, reporting any irregularities immediately. Ensure the safety of all staff and guests during emergencies by following proper procedures. Property Management and Operations Ensure all operational systems, including the Property Management System (PMS), are utilized efficiently. Report and follow up on maintenance issues to ensure continuity of operation REQUIREMENTS & QUALIFICATIONS A diploma in Hospitality Management or a related field. Minimum 2-3 years of experience in a supervisory/ management role within a 5-star hotel. Familiarity with night auditing processes, financial reporting, and guest relations. Proficiency in Opera PMS and financial reconciliation systems. Strong understanding of security and emergency protocols. Skilled in managing teams and delegating responsibilities. Ability to multitask and prioritize in a fast-paced environment. Strong leadership and motivational skills. Initiative and a willingness to learn. Resilience and adaptability in high-pressure situations. Confidence, optimism, and a positive attitude. Strong conflict resolution and problem-solving skills. It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
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Night Manager | The Silo Hotel
4 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. MAIN...
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Night Manager | The Silo Hotel
3 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. MAIN...
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Night Manager | The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Night Manager at The Silo Hotel plays a crucial role in overseeing the activities of the hotel during the night shift. This individual is responsible for maintaining exceptional guest service standards throughout the night, while also managing the Night Audit team, ensuring accuracy in financial reporting, and a smooth handover to the morning team. ...
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Concierge The Silo Hotel
24 hours ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel's Concierge demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They form strong and lasting relationships with guests and provide information about additional hotel services. The Assistant Concierge is responsible for building...
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Porter The Silo Hotel
2 weeks ago
Cape Town, South Africa The Royal Portfolio Full timeThe Porter at The Silo Hotel needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their requests, luggage and vehicles will be taken care of at all times. They need to have knowledge of the Royal Portfolio properties and standards and need to ensure that they adhere to the Royal Portfolio’s...
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Waiter The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Waiter at The Silo Hotel is professional and friendly with a good knowledge of food, wine, service and a passion for serving people. This position requires constant interaction with our guests to ensure that they have a personal and memorable experience at our bar and restaurants, while adhering to The Royal Portfolio’s Purpose, which is _“To give...
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Guest Relations Officer The Silo Hotel
6 days ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
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Guest Relations Officer The Silo Hotel
24 hours ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. MAIN DUTIES & RESPONSIBILITIES *** - To embody and live The Royal Portfolio’s Purpose & Values and to instill this within the culture...
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Bartender The Silo Hotel
1 week ago
Cape Town, South Africa The Royal Portfolio Full timeThe Silo Hotel Bartender’s main purpose will be to prepare and serve drinks to our guests, in a professional and friendly manner, mixing and matching ingredients in order to create classic and innovative drinks in accordance with our guests’ needs and discerning expectations. The Bartenders ensure that the standards of The Royal Portfolio are met, in...
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Senior Pastry Cdp The Silo Hotel
6 days ago
Cape Town, South Africa The Royal Portfolio Full time**SCOPE & GENERAL PURPOSE** The Senior Pastry CDP at The Silo Hotel is responsible for assisting in the running of the Pastry section of our busy 5* hotel kitchen. They assist in maintaining the overall standards of the high tea, desserts and celebration plates, always ensuring that we live up to our purpose which is _"To give our guests a complete...
