Client Desirability Operations Manager
3 days ago
Job Description
Hello Future Client Desirability Operations Manager
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who has experience in:
Planning and managing the Client Desirability operations and implement the execution strategy of Group screening, monitoring and reporting requirements in-line with segment risk appetite.
Key Responsibilities:
- Demonstrate leadership behavior through personal involvement, commitment and dedication in support of organisational values.
- Ensure compliance to legislative and audit requirements and adherence to relevant processes.
- Manage quality outcomes in line with Group and Segment risk appetite.
- Plan, manage and forecast business outputs.
- Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
- Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business
- Maintain expert knowledge on relevant legislative amendments, industry best practices and business internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by the business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Contribute towards defining the portfolio level and overall client desirability strategy.
- Plan, manage and forecast client desirability capacity and quality requirements for the Group.
- Determine feasibility and influence priority of projects i.e., capability automation, quality enhancement, process improvement, etc.
- Maintain optimum efficiencies regarding staff numbers and associated resources by setting budget requirements in accordance with the business plan and monitor compliance.
- Translate clident esirability strategies into actionable goals and track progress through specific performance measures and control systems.
- Understand, deliver and report on the values and strategic intent of various projects and initiatives to make informed decisions.
- Ensure effective execution against relevant projects/ initiatives.
- Develop and implement differentiated service models for client segments.
- Continuously drive and adhere to desired quality, standards and procedures to inform decision making in line with Group and Segment risk appetite.
- Ensure the development, alignment and implementation of end-to-end processes, leading to operational optimisation and alignment to platform.
- Compile, manage and administer training in accordance with client desirability process and procedures including functional training
Job Details
Application Closing Date
02/05/24
-
Client Desirability Analyst
1 week ago
Johannesburg, South Africa FirstRand Full timeJob Description To protect the bank by fulfilling and making informed decisions on Group screening, monitoring and reporting requirements in line with segment risk appetite, thereby mitigating incidence of financial crimes against the business - Build working relationships across teams and functional lines to enhance work delivery, collaboration and...
-
Client Desirability Analyst I
5 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting...
-
Client Desirability Team Leader
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To lead and supervise a team of client desirability analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite. Hello Future Screening Services Team Leader Welcome to FNB, the home of the #changeables. We design for the...
-
Client Desirability Analyst I
3 days ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: To analyse customer and payment information to identify potential suspicious payments and comply to Group screening, monitoring and reporting...
-
Client Desirability Team Leader-1
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To lead and supervise a team of client desirability analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite Hello Future Client Desirability Team Lead Welcome to FNB, the home of the #changeables. We design for the...
-
Client Desirability Team Leader-2
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To lead and supervise a team of client desirability analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite Hello Future Client DesirabilityTeam Lead Welcome to FNB, the home of the #changeables. We design for the...
-
Operation Lead, Za Operations
4 weeks ago
Johannesburg, South Africa Operations Full timeOverview Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead / Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly. Youll be the first...
-
Fc Supervisor, Za Operations
2 weeks ago
Johannesburg, South Africa Operations Full timeKey job responsibilities Measure and monitor workflows track onsite performance and provide important shift information to frontline management to ensure operational excellence across shifts Support and train employees to deliver great service and supervise them in their daily tasks Support the Shift / Area Manager with projects to improve processes...
-
Client Desirability Analyst Ii
2 weeks ago
Johannesburg, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - To protect the bank by fulfilling and making informed decisions on Group screening, monitoring and reporting requirements in-line with segment...
-
Operations Manager
3 days ago
Johannesburg, South Africa Logistics and Operations Management Full timeWe require an Operations Manager and Project Supervisor familiar with the general operations and management of a business. You will work with the senior management to assist with the coordination of company projects and manage staff. We will consider experience in various industries. If you have an excellent personality, you pay attention to detail and a...
