Client Desirability Team Leader

3 days ago

Johannesburg, South Africa FirstRand Full time

Job Description

To lead and supervise a team of client desirability analysts in order to ensure they achieve productivity, quality and control targets for Group screening, monitoring and reporting requirements in line with Segment risk appetite.

Hello Future Screening Services Team Leader

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

The Screening Services Team Leader is responsible for leading, developing, and executing the strategic business development activities, strategic relationships, and leading transformation in the team by providing guidance to the Operations team.

The Team Leader will provide support in the successful management of the Customer Screening teams that deliver on Group Compliance.

Are you someone who can:

- Work with the Projects and IT to proactively determine process and system gaps (due to system defects, inappropriate designs, etc.) and assess initiatives appropriately in terms of cost/benefit analysis to ensure alignment to business objectives.
- Drive a compliance risk management programme at a segment level across multiple business units.
- Build sound relationships based on trust and openness.
- Leverage processes, data, and technologies to meet business needs, understand business risk and constantly improve programme maturity.
- Produce consistently high-quality outputs within agreed deadlines.
- Manage a large team by executing management responsibilities and create an environment that encourages employee growth and performance excellence.
- Ensure that any financial or reputational risks related to Customer Screening and relevant legalisation are identified.
- Financial and reputational risks are minimized
- Participate in various risk committees and industry forums
- Provide expertise and advice to stakeholders on matters relating to the FIC Act, relevant legislation and industry best practice.
- Develop and maintain an appropriate record keeping systems of audit purposes
- Possess a relevant NQF5-7 qualification, such as banking, law, commerce, or risk.
- Have 8 to 10 years of banking experience, with four or more of those years ideally spent in management.
- Have a solid background in AML, products, and customers, along with good investigative abilities.
- Have a solid background in project management, strategic problem solving, and administration.
- Have strong people skills managing a large, diverse team.

You will have access to:

- Opportunities to network and collaborate.
- Exposure in project management in systems build and development.
- Diverse products and services, and exposure to multiple stakeholders.
- Opportunities to innovate and drive data driven platform solutions.

We can be a match if you are:

- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

post

FNB

LI-CD1

Job Details

Application Closing Date

19/09/24

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