Customer and E-learning Administrator

3 days ago

Cape Town, South Africa Experience Education Full time

**We are seeking a motivated and driven Customer & e-learning Administrator to join our World Challenge Global Support Team in Cape Town.**

World Challenge is a great place offering an enthusiastic culture, overseas travel opportunities, world’s first climate positive educational travel company, flexible working, staff recognition programs and ongoing learning and development opportunities.

Do not worry, we appreciate this may be a new world for you, so we provide detailed training and support to ensure you realise your potential, and covering everything from mentoring, line management guidance.

A bit more about us...

World Challenge is part of the Travelopia Group, a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning service journeys.

Our people are at the centre of the organisation - **we are values driven**, and operate an open, candid, and positive environment..

**About the role**:
As our Customer & e-learning Administrator you will be supporting our Global Support Team and our Leader Management Team by providing administrative support to ensure all participants are ready for departure.

**What you will be doing**:

- Providing customers with support & training in navigating our online learning system and ensuring required modules are completed
- Handling upload and removal of users to and from the online learning system
- Making amends to existing modules and supporting in the development of future modules
- Ensuring all Trip leaders have provided evidence of required qualifications, have a current DBS check in place, and that all passport and medical information is up to date
- Updating key customer documents when required e.g. visa requirement information
- Ensuring all trip leaders have booked in required meetings with schools, and sending out information on key events or meetings that participants should attend
- Providing on-going ad-hoc administrative support to both teams as required
- During peak departure seasons, working in the Operations Centre as part of a rota with other internal staff to provide on-trip support for teams. Training will be provided as required. Shifts may include unsociable hours, differing from typical work routine

**What we are looking for**:

- Previous experience in an administrative role, or ability to demonstrate proficient use of Word, Excel, Outlook
- Have the confidence to have direct conversations with customers where we require action within a certain timeframe
- Be able to maintain a positive outlook, and bring the same level of energy to every task, big or small
- Have excellent attention to detail and ability to concentrate for sustained periods of time
- Be able to optimally balance workload and react quickly and efficiently to changing priorities
- Experience or an interest in providing e-learning support would be desirable but not essential

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